CRM Manager

Description

& Requirements Who we are looking for Completed studies in Business Administration, (Business-) Information Technology, or similar field of study, or a comparable education with relevant professional experience. Experience in the application administration and process design of CRM systems, ideally with Salesforce.com; Certifications are an advantage. Familiarity with agile working methods and experiences using Azure DevOps is a plus. Theoretical and practical experience in test management, particularly in conducting user acceptance tests. Expertise in coordinating between business stakeholders and developers for design and implementation of requirements. Hands-on mentality, coupled with the willingness to learn new topics and applications. Proactive working style and strong problem-solving skills. High degree of teamwork, responsibility, and communication skills. Good and clear communication in both written and spoken German and Englisch. Your future role Expertise: You analyze the requirements of our internal stakeholders, develop solution approaches and play a key role in the continuous improvement of our CRM system. Agile implementation: Within your team, you are responsible for test management and ensure the smooth execution of releases. Communication: As an expert, you act as the interface and point of contact for our internal colleagues. Optimization: Together with colleagues from the competence Center Team, you support 3rd Level support and coordinate our international CRM development teams. Variety of tasks: Your daily work is very diverse and exciting tasks are constantly added. What we offer Stable job in a multinational company based on an employment contract. Working in a flexible hybrid model - partially from home and the office. Additional 2 paid days off and 2 days for charity activities. Private medical care program, life, and travel insurance. Access to various forms of recreational and social activities (MyBenefit, Multisport, bike rental, sports teams). Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker. Friendly organizational culture (integration events, well-being and diversity & inclusion programs). Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning).

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