VP Operations

5 miesięcy temu

Warsaw, Polska stuart Pełny etat

What will I be doing?

Provide thought leadership to Stuart’s operations team and globally as a member of the Executive team: Actively engage as a member of the global leadership team for cross-cutting strategic, operational and people initiatives Be the advocate for client satisfaction through smooth operations and BPO management: Accountable for engagement framework set with each client segment, with programs delivered by inhouse team or with the support of Stuart’s BPO partners Ensure cities are performing according to their potential and the supply-demand level:  1. Develop and operationalize strategies that help us segment the cities and deliver on our service levels set at segment level  2. Guide the organisation smoothly into its next stage of growth by introducing best-in-class supply & demand programs that enable a continually expanding global footprint and complexity of operations Be the voice of our couriers by enabling a strong courier value proposition: Continue to evolve the courier value proposition which considers several pillars from earnings, to user experience, protection and other factors  Implement and improve all courier operational processes to enable a healthy supply:  1. Build a strong courier operations team focused on onboarding, activating and retaining couriers in over 150+ cities 2. Enable Stuart to manage a multi-fleet programme that considers multiple vehicle types and optimises for quality of service and CO2 emission reduction  Implement Stuart’s ambitious Sustainability program: Embed sustainable practices and goals into day-to-day operations and in our future tech developments in line with our 2035 net zero commitment

What do we need from you?

10+ years of experience scaling an operational team across multiple countries  5+ years of people management experience, including managing and developing leaders and managing remotely across multiple sites Proven track record of attracting talent, scaling and developing high performing teams, and understanding and celebrating diversity English skills is a must Strategic thinker with proven track record of transforming operations through innovation and long-term strategies for continuous improvement, setting organisations up to successfully adapt to evolving business needs A 1% better everyday mindset while questing the status quo Gritty attitude as there are a new set of challenges you’ll face everyday, and just when you think you have a hold on the state of the world, it changes Strong analytical skills with data-driven mindset Excellent communication and collaboration skills Experience in vendor management and contract negotiation is a plus

The stuff you wanna know

Work in an international, dynamic and passionate environment with a company culture focused on learning and development Hybrid working model and flexible hours Meal Vouchers (40zł daily‎) Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks Stuart is putting Mental Health Awareness first Wellness Allowance (150zł monthly) to use in any gym or sport class Private healthcare provided by Luxmed ‍️ Parents-friendly environment - Kindergarten vouchers Volunteering benefit with Alaya: 16h per year allowance to support social and charity initiatives Work-from-Abroad policy (enjoy 30 days per year working from anywhere) Social activities and events (cooking class, team dinner, pride events…)

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