Senior Specialist HR Operations Support – HR Service Monitoring and Reporting

4 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Fresenius Medical Care Pełny etat

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Strong advanced excel skills (macro/ excel automation knowledge). This is must have, apply only if you are good and be prepared to undergo Excel knowledge testing as part of the qualifying stage of the selection process.

Responsibilities:

HR Service Monitoring & Reporting

  1. Develop and maintain HR Service Delivery Metrics, KPIs, and Reports for internal service level monitoring and reporting.
  2. SLA & KPIs to be regularly monitored, reviewed and reported as per defined frequency.
  3. Develop and deploy standard format & frequency for service monitoring & reporting dashboard.
  4. Identify trends and areas for improvement & provide dedicated support during BAU & hyper care period for each country transformation.
  5. Support and manage reporting requirement list and regularly update the list in collaboration with HR Operations and stakeholders.
  6. Trending and analysing all available Service delivery metrics to improve how we deliver service and enhance how we handle data within the environment.
  7. Maintain the HR Operations Service Catalogue and Service Scorecard.
  8. Solid grasp & experience in Service Management, Service and Business reports analytics.
  9. Experience with all Service Management related areas: Incident Management, Smart-Problem Management, Preventative Maintenance, Service Continuity, Smart-Reporting, Service Change Management.
  10. Support all reporting requirements (regular & ad hoc) for the ESC Operations & ESC Support team (including QA reporting, data quality, CI dashboard/ tracker etc).
  11. Driven by the following behaviours: Data driven, Agile, Automation, Value Focus, Innovation.
  12. Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling.

Audits & Compliance Support related to Reporting.

  1. Support for audits / reviews related to reporting independently under minimum guidance.
  2. Support with audit requests and subsequent actions via HR Hubs.
  3. Support for the audit process, closing recommendations, and ensure that the HR Operations Hub teams follow the obligations of HR compliances.

Requirements:

  1. Strong advanced excel skills (macro/ excel automation knowledge). This is must have, apply only if you are good and be prepared to undergo Excel knowledge testing as part of the qualifying stage of the selection process.
  2. Minimum 5 years' experience in different HR functional areas ideally in HR generalist or HR operations or shared service reporting roles in a global environment.
  3. Fluency in English reading and speaking is a must.
  4. Passion for improvement to achieve higher quality, consistency, and reliability of HR service delivery through service monitoring and reporting.
  5. Experience with and a strong interest in HR ticketing and other data reporting / analytics tools.
  6. Proficiency with Workday.
  7. Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned.
  8. Ability to work effectively with multicultural and virtual teams.
  9. Strong problem-solving and critical-thinking skills.
  10. Excellent communication, collaboration, and influencing skills.
  11. Driven by values of data accuracy, agility, automation, and innovation.
  12. Project and change management skills; being able to manage improvement initiatives independently under minimum guidance.

The position is open for any location: Wrocław-Poland, Gurgaon-India or Manila-Philippines.


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