Accounts Receivable Specialist with German

1 dzień temu

Warszawa, Mazovia, Polska Vantive Health LLC Pełny etat

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us is driven to help improve patients' lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your role at Vantive

You will be responsible for maintaining your given portfolio of customers and reducing the aging of open AR by improving cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes and providing excellent internal and external customer service.

What you'll be doing
  1. Complete daily collection activities as prioritized by debt collection software.
  2. Contact customers on delinquent accounts for resolution and payment and record all activities in the collection system.
  3. Understand customer profiles and their related sensitivities.
  4. Develop a strong understanding of the customer base and company interpersonal structure for effective issue resolution.
  5. Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and critical issue process.
  6. Resolve unidentified payments and other payment-related issues assigned by the Global Cash Application Team.
  7. Resolve A/R related disputes within the predefined time frame.
  8. Review dispute documentation provided by cash application or the customer, and assign the dispute to the appropriate internal owner (as per the resolution matrix).
  9. Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner.
  10. Contact customers regarding unidentified disputes, resolve the reason, secure additional documentation as needed and assign accordingly.
  11. Contact internal owners for resolution of disputes that are not being resolved on a timely basis.
  12. Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research and provide support in obtaining additional information.
  13. Follow-up on and collect disputes deemed invalid by the internal functional teams.
  14. Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
  15. Support the training and process improvement effort.
  16. Keep up to date with accounts receivable standard processes and technology improvements.
  17. Achieve past due percentage and cash target related goals.
What you'll bring
  1. Bachelor's degree in Finance.
  2. 2+ years experience in SSC or similar corporate role with primary focus on data analytics.
  3. Functional knowledge of the accounts receivable and dispute management processes.
  4. Fluency in German.
We offer:
  1. The probation period of 3 months and then for an indefinite period.
  2. Competitive salary and recognition award program.
  3. A company culture that is based on our values: collaboration, speed, courage, and simplicity.
  4. Possibilities for development on a personal and professional level in one of the leading global MedTech companies.
  5. Package of benefits including Private medical care (Lux Med), Life Insurance, and Multisport card.
  6. Holiday Bonus, Annual Bonus, Newborn baby Bonus, Christmas Bonus.
  7. Co-financing for corrective glasses and lenses.
  8. Cafeteria/lunch cards (300 PLN monthly).
  9. PPE program with very attractive conditions available for each employee after 3 months.
  10. Fully covered language courses (English or other languages according to business needs).
  11. Co-financing of holidays and an additional 2 days off from work annually.
  12. Additional extra day for a birthday
  13. Annual Award related to Company Cultural Values.
  14. Recommend a friend - Referral Bonus.
  15. Great Warsaw office location - Powiśle
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