Senior Service Desk Analyst
5 dni temu
Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- 2 Years of help desk support experience assisting both remote and onsite users with software or hardware related issues.
- Must be articulate and clearly communicate in the requested language - French.
- Knowledge on ITSM processes like Incident, problem, request and knowledge management.
- Must be able to work independently as well as work as part of a fast-moving team, must be able to work on various shifts, must be knowledgeable in O365, Network and have a troubleshooting mindset (browsers, VPN, Connectivity, passwords, Internet).
- Nice to have: knowledge in Windows OS (10), printers, desktops, TeamViewer, AD, Citrix, mobile devices (IOS, Android), ServiceNow, Telephony tools.
What duties will help you grow?
- Manage service incidents/requests from report to resolution for software, hardware, and mobile device issues.
- Provide support and services to users, seeking to resolve as many calls as possible, receive, prioritize, document and actively resolve end user help requests.
- Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA), track open tickets and monitor ticket progress per SLA, close ticket items when resolved.
- Perform Major Incident Management process in accordance with Securitas standards (initiating process, call coordination, escalation, communication, call closeout), provide a positive experience to clients through meeting and exceeding customer expectations, and engendering confidence that requests will be resolved.
- Ensure continuous collaboration with IT Operations Management L2/L3 teams, obtain and maintain up-to-date knowledge of the company's business functions, work processes and systems, keep abreast of industry trends and technologies, must be a team player with a proactive, positive "can do" attitude and a strong work ethic, ability to multi-task and work well under pressure in a fast-paced environment.
What have we prepared for you?
- Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
- Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.
Our legendary atmosphere:
- We don't have a rigid dress code, but what we do have are awesome communities and world-changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other
A lot of benefits:
- Private medical care which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
Who are we?
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.
Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).
Apply here
#J-18808-Ljbffr-
Senior Service Desk Analyst
5 dni temu
Lublin, Lubelskie, Polska Pracujw Pełny etatSenior Service Desk Analyst (Spanish language)Recruitment process for this position and onboarding trainings are conducted online.What do you need to start?2 Years of help desk support experience assisting both remote and onsite users with software or hardware related issues.Must be articulate and clearly communicate in the requested language -...
-
Senior Data Analyst Position
3 dni temu
Lublin, Lubelskie, Polska VRP Consulting Pełny etatWe're seeking an experienced Senior Data Analyst to join our team at VRP Consulting. As a key member of our data analysis department, you'll be responsible for analyzing complex data sets and developing strategic recommendations to drive business growth.Your experience working with various data tools such as Tableau, Power BI, or Salesforce CRM Analytics...
-
Automated Security Scanning Analyst
1 tydzień temu
Lublin, Lubelskie, Polska TN Poland Pełny etatSocial network you want to login/join with:Automated Security Scanning Analyst, LublinClient: Groupe SIILocation: Lublin, PolandJob Category: OtherEU work permit required: YesJob Reference:53604fc0adddJob Views:2Posted:26.03.2025Expiry Date:10.05.2025Job Description:Join the Cybersecurity team of one of the largest financial institutions in the world. You...
-
Senior Business Development Analyst
3 dni temu
Lublin, Lubelskie, Polska Capgemini Pełny etatJob DescriptionWe are seeking a highly skilled Senior Business Development Analyst to join our team at Capgemini Engineering. In this role, you will be responsible for owning the tagging of data across digital platforms and managing corporate and property business relationships.You will work closely with product teams to implement analytics based on business...
-
Senior Business Analyst
4 tygodni temu
Lublin, Lubelskie, Polska Capgemini Polska Sp. z o.o. Pełny etatABOUT CAPGEMINI Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members...
-
Senior Business Analyst
4 dni temu
Lublin, Lubelskie, Polska Capgemini Pełny etatAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...
-
Cloud Infrastructure Specialist
2 dni temu
Lublin, Lubelskie, Polska Sii Sp. z o.o. Pełny etatAbout UsSii Sp. z o.o. is a leading IT service provider with over 500 specialists working together to deliver projects for prestigious clients worldwide.Our team supports clients in four main areas: Service Desk, IT Infrastructure, Cybersecurity, and ServiceNow. We are committed to delivering high-quality services and maintaining the highest levels of...
-
Senior Business Insights Analyst
2 dni temu
Lublin, Lubelskie, Polska TN Poland Pełny etatCompany Overview:">TN Poland is a dynamic organization seeking a skilled Data Analyst to join our team. With a focus on data-driven decision making, we strive to stay ahead of the curve in the industry.
-
ServiceNow Developer @
8 godzin temu
Lublin, Lubelskie, Polska Margo Pełny etat1. At least 3 years of experience in ServiceNow development2. Technical platform scope knowledge in practical aspect - modules, applications, mechanisms3. ServiceNow Developer skills in citizen and developer mode: data, experiences, logic, security, integration4. Leadership in concepts and solution vision building based on ServiceNow landscape5. User...
-
German Speaking Accounting Analyst
3 dni temu
Lublin, Lubelskie, Polska Genpact Pełny etatAbout This RoleWe are seeking a talented German Speaking Accounting Analyst to join our team. As an Accounting Analyst, you will be responsible for reviewing and ensuring the accuracy of financial statements, analyzing accounting data, and providing insights to support business decisions.Main ResponsibilitiesCollaborate with internal teams to review and...
-
DevOps Engineer with Cloud Architecture
23 godzin temu
Lublin, Lubelskie, Polska Sii Sp. z o.o. Pełny etatAbout Us:Sii Sp. z o.o. is a leading IT services company that has been serving clients in four main areas: Service Desk, IT Infrastructure, Cybersecurity, and ServiceNow.With over 500 specialists, our team supports clients across the globe, managing projects involving over 400,000 users in 3,200 different locations.We are currently seeking an experienced...
-
Lublin, Lubelskie, Polska Capgemini Pełny etatWe're seeking highly motivated and customer-focused individuals to join our team as Help Desk Technicians. As a member of our global company, you'll be responsible for providing exceptional support to end-users, ensuring they have the tools and knowledge to excel in their roles.Your Key Responsibilities:Respond to customer inquiries via phone, chat, or...
-
ServiceNow Business Analyst @
1 dzień temu
Lublin, Lubelskie, Polska Margo Pełny etatServiceNow Business Analyst: For the global telco leader we are looking for a ServiceNow Bussiness Analyst.Working specificity- Interdisciplinary and international environment- Interesting, broad-scope projects for local and Group client- Mature environment, teams and methodology- Knowledge building and experience development by praxis- New technologies...
-
Business Intelligence Analyst
14 godzin temu
Lublin, Lubelskie, Polska JobFinder Spain Pełny etatBusiness Intelligence Analyst (Senior/Lead) ID26720Full time | AgileEngine | PolandPosted On 03/14/2025Job InformationCity: LublinState/Province: Lublin VoivodeshipZip Code: 20-001Industry: IT ServicesJob DescriptionAgileEngine is one of the Inc. 5000 fastest-growing companies in the U.S. and a top-3 ranked dev shop according to Clutch. We create...
-
DevOps Engineer with Kafka @
3 tygodni temu
Lublin, Lubelskie, Polska Sii Polska Pełny etatIT Operations Competency Center has over 500 specialists, and our projects include over 400,000 users in 3200 different locations. The team supports clients in four main areas: Service Desk, IT Infrastructure, Cybersecurity and ServiceNow realizing lots of various projects for Polish and international clients. Currently we are looking for an experienced...
-
REMOTE - Pricing Senior Analyst
2 tygodni temu
Lublin, Lubelskie, Polska TN Poland Pełny etatSocial network you want to login/join with:At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.As a Zimmer Biomet team member, you will share in our commitment...
-
Third Party Risk Analyst – Cybersecurity
6 dni temu
Lublin, Lubelskie, Polska TN Poland Pełny etatSocial network you want to login/join with:Third Party Risk Analyst – Cybersecurity, LublinClient:Groupe SIILocation:Lublin, PolandJob Category:OtherEU work permit required:YesJob Reference:9d671a37c14dJob Views:3Posted:28.03.2025Expiry Date:12.05.2025Job Description:Join one of the largest financial institutions as a Third Party Risk Analyst. The TPRM...
-
Transformation Senior Specialist
6 dni temu
Lublin, Lubelskie, Polska TN Poland Pełny etatCompany OverviewTN Poland, a leading professional services firm, is seeking a highly skilled Transformation Senior Specialist to join our team. As a key member of our Internal Firm Services division, you will play a critical role in driving strategic growth and delivering exceptional client service.
-
Senior Business Analyst
1 tydzień temu
Lublin, Lubelskie, Polska Capgemini Pełny etatAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...
-
Middle Data Analyst
3 dni temu
Lublin, Lubelskie, Polska TN Poland Pełny etatLocation: PolandContract Type: B2B / UoP + BenefitsSalary Range: 14 000 - 17 000 PLNWorking Hours: Full-time, flexibleJob SpecificationAs a Middle Data Analyst, you will play a key role in data analysis, visualization, and reporting, working with diverse data sources to provide valuable insights for decision-making. You will be responsible for data modeling,...