Head of Retail

3 tygodni temu

Łódź, Łódź Voivodeship, Polska CBRE Local UK Pełny etat

Company Profile: CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 130,000 employees and operate in 100+ countries.

Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.

Job Title: Head of Retail

CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting Head of Retail to manage a portfolio comprising of hundreds of retail units across the Estee Lauder Companies Portfolio.

The role will be based in central London with expected travel across the retail portfolio.

Purpose Of The Job

Providing leadership, management, and development of a defined contract, ensuring financial and operational commitments are met and exceeded.

Key Responsibilities
  1. Provide leadership, ensuring that contractual commitments are met and exceeded.
  2. Manage hard and soft services (team of engineers and outsourced cleaning, landscaping etc.) and ensure the service is delivered in an effective way with 'first time fix' being a priority.
  3. Ensure that the scheduling of maintenance and reactive works across the retail portfolio is performing against SLAs.
  4. Build a cohesive team across the CBRE portfolio, also encompassing other ELC suppliers under the facilities banner ensuring seamless delivery.
  5. Create a preferred vendor list that excels within the retail environment and understands the brand's requirements.
  6. Create and develop SOPs to ensure optimum results in service delivery.
  7. Cover for the head office portfolio when required (annual leave).
  8. Create and present reports for Monthly, Quarterly, and Annual strategy meetings.
  9. Accurate forecasting of P&L, delivering against plan.
  10. Report monthly back to the business on overall deliverables and performance of the contract.
  11. Maintain a strong client relationship with key stakeholders across the different ELC brands.
  12. Ensure business policies and processes are effectively communicated and implemented within the contract.
  13. Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process are effectively implemented across both CBRE and subcontractors activities, and are regularly reviewed.
  14. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
  15. Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
  16. Work with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
  17. Develop contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction, and contract growth.
  18. Drive innovation through meeting with supply partners and proposing best in class technology.
  19. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
  20. Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
  21. Promote and maintain the RISE Values of CBRE and Estee Lauder Companies.
  22. Provide leadership and guidance, advice, coaching, and direct support, where required to deliver best practice selection, training, assessment, and recognition/reward.
  23. Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
  24. Support the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.
  25. Provide a learning environment, and appropriate training and development planning.
  26. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
Accountabilities

Accountability to the CBRE functional heads, as appropriate. Accountable day-to-day to the relevant client contacts. Line management responsibility for a large contract team and indirectly for relevant sub-contractors. Financial responsibility for the delivery of Plan commitments for the contract.

Person Specification

Training: Candidates must be able to demonstrate a career showing continuous personal development.

Experience: Managerial experience in FM/Retail essential. The development and review of teams, appraisal, and the application of effective people management practice.

Aptitudes: Excellent verbal and written communication skills.

Character: Excellent motivational and influencing skills, with high levels of personal integrity. Has vision and is able to communicate this effectively. A role model for customer service excellence. Analytical, creative, and able to contribute effectively across all business activities. Politically astute. Incumbents must have a high level of energy, be self-starters, confident and stable in manner. Organised, able to prioritise and deliver within high pressure, business critical environments.

Circumstances: Incumbents will be required to travel on occasions to support operational delivery and participate in training and business review. Some overnight stays may be needed.

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