Clearance Broker Associate

6 dni temu


Kraków, Lesser Poland TN Poland Pełny etat

Join our team as we work each and every moment to deliver the most important package of someone's day. At FedEx, you'll be a part of a team that helps make the world more connected by enabling global commerce which helps business prosper, communities flourish and people thrive. Through personal and professional support, development and opportunity, we foster a culture where people deliver exceptional experiences and outstanding service.

As a Clearance Broker, you will be working as a part of the Trace team responsible for case management. You will be using a case management platform that enables a collaborative customer resolution experience that ensures cases are prioritized, managed, and escalated based on configurable business rules. You will work closely with the Customs Clearance team to ensure our on-time clearance and delivery. You will ensure checks and processes are completed that result in timely and effective processing of cases. In this position, efficient, courteous, and professional communication and taking ownership of issues/requirements are key to the role.

Key responsibilities:
  1. Opening, updating, and closing cases in the case management platform based on paperwork supplied with the shipment.
  2. Checking if all customs documentation is completed correctly.
  3. Working in close collaboration with the Customs Clearance team and other functions to provide any missing or unclear information necessary to allow customs clearance.
  4. Ensuring accurate identification and input of shipment information into appropriate systems.
  5. Ensuring accuracy within a fast-paced goal-oriented environment.
The ideal candidate will have:
  1. Team player with a can-do attitude.
  2. Customer-focused with excellent communication skills.
  3. Attention to detail and able to work to tight deadlines.
  4. Task-oriented with good time management.
  5. Good analytical and problem-solving skills.
  6. Able to make independent decisions based on expertise.
  7. Good computer skills including Microsoft Office.
  8. Willing to develop in a multinational/multicultural environment.
What we offer:
  1. Great working atmosphere.
  2. An extensive benefits package (private medical care, life insurance, sports cards, meal vouchers).
  3. Personal and professional development opportunities.
  4. A wide array of formal training and on-the-job learning opportunities.
  5. Tuition assistance.

FedEx is one of the most admired companies and trusted brands year after year. In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members. Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.

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