Trading Services Payments Analyst

4 tygodni temu

Kraków, Lesser Poland IG Group Pełny etat
Trading Services Payments Analyst (Spanish)

Join the game-changers

With our Head office located right on the river Thames in the heart of London and certified as one of Britain's top employers, we are an award-winning multi-platform trading company with a dedicated branch in Cracow.

Your role will be to help deliver world-class and industry leading support to our global client base. You don't need a background in finance to apply We're looking for people with a passion for providing excellent service and who have an interest in learning more about the financial markets.

What you'll do

  • Providing front-line payment support to our clients across phone, email and web chat
  • Monitoring and proactively managing client payment systems, their deposits, and withdrawals
  • Resolving trade disputes and queries
  • Being the main point of contact regarding client payments, global banking nuances, financial markets, and our latest innovations
  • Verifying client documentation to ensure that internal AML policies are met
  • Providing administrative assistance regarding general account queries
  • Answering queries from our international client base on all of our products and platform

Who we're looking for

  • Fluency in Spanish (verbal and written)
  • English at a business level
  • Working proficiency in any additional European language would be an advantage
  • A degree-level education (any subject)
  • Excellent interpersonal and communication skills
  • A logical and analytical approach to problem-solving
  • Strong organisational and time management skills
  • Confident to employ basic maths skills, particularly mental arithmetic

How you'll grow
When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we'll support you all the way.

The perks
It really is more than a job. We'll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

  • Hybrid working
  • Home office equipment reimbursement
  • Annual financial bonus
  • Private medical cover for you and your family/partner (Medicover)
  • Multikafeteria system (you can choose a multisport card, vouchers, etc.)
  • Life insurance (Generali)
  • Employee-led LGBTQ+, Women's, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture
  • Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
  • Well-being events as well as Employee Assistance Programme
  • Summer picnic, New Year party and other social events
  • 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work

How you'll work
We follow a hybrid working model; we reckon it's the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.

Plus, you'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

We also think hard about our ways of working as a company. At IG Group, we've set out five target behaviours that we expect everyone to strive to achieve in all that we do:

  • Lead & Inspire: Leading teams in a way that drives trust, alignment, and enthusiasm;
  • Think Big: We focus on the problems that most move the needle of commercial outcomes;
  • Champion the client: We always keep the client's needs front of mind and deliver as much value for them in all that we do;
  • Deliver at pace: We work to ensure nothing stands in the way of fast delivery of sustainable growth for our business;
  • Raise the bar: We raise the bar by taking ownership of outcomes and being accountable for making things better all across IG.

Apply now

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