Junior Operations Specialist in Customer Support
7 dni temu
Department: Customer Operations
Location: Kraków
Compensation: 5500 - 7000 PLN gross (plus up to 3000 PLN performance bonus)/month
Description: Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting) as a Junior Specialist in Customer Support and make a difference for air travelers while being supported by our proprietary Artificial Intelligence technology.
Type of contract: Employment
Type of Work: Hybrid (1 day in the office/month)
What you'll do:
- Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
- Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.
Ideally, you'll bring with you:
(Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).
- Fluent communication in English and Arabic (both spoken and written).
- Experience working with targets (nice to have).
- Eagerness to learn about the airline industry and customer service.
- Satisfaction from helping people and willingness to go the extra mile for them.
- You enjoy following procedures with attention to detail.
- Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.
Please submit your CV in English.
Perks and benefits:
- Private life and health Insurance.
- Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
- Annual travel allowance.
- Work from anywhere for up to 2 weeks/year.
- Language classes.
- Personalized progression plan.
- Internal training programs and knowledge-sharing events.
- Unlimited, free use of AirHelp's services.
- Pre-paid virtual card.
- Office commute subsidy.
- Access to mindfulness and well-being platform (Mindgram).
- Team days and Parties.
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