Junior Operations Specialist in Customer Support

4 tygodni temu

Kraków, Lesser Poland AirHelp Pełny etat

Department: Customer Operations

Location: Kraków

Compensation: 5500 - 7000 PLN gross (plus up to 3000 PLN performance bonus)/month

Description: Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting) as a Junior Specialist in Customer Support and make a difference for air travelers while being supported by our proprietary Artificial Intelligence technology.

Type of contract: Employment

Type of Work: Hybrid (1 day in the office/month)

What you'll do:

  • Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
  • Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.

Ideally, you'll bring with you:

(Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).

  • Fluent communication in English and Arabic (both spoken and written).
  • Experience working with targets (nice to have).
  • Eagerness to learn about the airline industry and customer service.
  • Satisfaction from helping people and willingness to go the extra mile for them.
  • You enjoy following procedures with attention to detail.
  • Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.

Please submit your CV in English.

Perks and benefits:

  • Private life and health Insurance.
  • Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
  • Annual travel allowance.
  • Work from anywhere for up to 2 weeks/year.
  • Language classes.
  • Personalized progression plan.
  • Internal training programs and knowledge-sharing events.
  • Unlimited, free use of AirHelp's services.
  • Pre-paid virtual card.
  • Office commute subsidy.
  • Access to mindfulness and well-being platform (Mindgram).
  • Team days and Parties.
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