Back Office Operations Agent

Flexible Work Arrangement

Warsaw, Mazowieckie, Poland

Full time

R72485

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Make an impact where healthcare meets customer experience

At Medtronic, our mission is to alleviate pain, restore health and extend life. Every day, healthcare professionals around the world rely on our technologies to care for patients.

As we build our new in-house Service & Repair Customer Care organization, we are looking for Contract & Invoice Back Office Agents who are passionate about operational excellence and delivering high-quality support in a fast-moving environment.

In this role, you will play a critical part in ensuring Service & Repair contracts and invoices are processed accurately and efficiently. Your work will help ensure customers receive the right services, invoices are processed correctly, and healthcare providers can continue delivering patient care without interruption.

Whether you're bringing experience in contract administration, invoicing, customer operations, or back-office support, we're looking for people with a quality mindset, strong attention to detail, ownership, and a passion for continuous improvement.

What you'll be doing

No two days are the same, but as a Contract & Invoice Back Office Agent – Operations, you will:

• Create and monitor Service & Repair invoices and manage the daily To-Be-Invoiced report

• Create, maintain, renew, and modify service contracts while ensuring data accuracy and compliance

• Validate and activate contracts and maintain accurate contract records

• Investigate and resolve contract-related disputes, billing questions, and financial discrepancies within your area of responsibility

• Manage standard internal customer requests related to contracts and invoicing

• Ensure high levels of data quality while complying with established processes, quality standards, and company policies

• Handle operational escalations and coordinate timely resolution with relevant stakeholders

• Collaborate closely with Sales, Customer Care, Finance, Contract & Invoice Specialists, and Front Office teams to ensure seamless end-to-end processes

• Support backlog reduction initiatives and business continuity activities

• Participate in User Acceptance Testing (UAT), business projects, and system enhancements

• Identify process improvement opportunities and proactively contribute to operational excellence initiatives

What success looks like

You consistently deliver accurate, high-quality work

You ensure contracts and invoices are processed efficiently and on time

You build strong relationships across teams and functions

You proactively identify issues and help resolve them before they impact customers

You contribute to continuous improvement while maintaining compliance and operational excellence

What you'll bring

We are interested in your potential as much as your experience.

You may be a great fit if you have:

• Experience in contract administration, invoicing, customer operations, finance operations, or a related environment

• Strong organizational and time management skills

• Excellent attention to detail with a structured way of working

• The ability to prioritize work and manage multiple activities independently

• A customer-focused mindset with a strong commitment to service quality

• Strong communication and teamwork skills

• A proactive approach with ownership and accountability

• Adaptability in a changing environment

• Professional proficiency in English; an additional European language is highly valued

Experience with SAP, ERP systems, CRM platforms, or contract management processes is beneficial but not essential.

Why Medtronic?

• This is a unique opportunity to help build a new organization within one of the world's leading healthcare technology companies.

• At Medtronic, you'll find:

• Meaningful work that contributes to patient care.

• A collaborative and inclusive team environment.

• Opportunities to learn, grow and develop your career.

• Exposure to interna