Technical Support Specialist

3 tygodni temu

Kraków, Lesser Poland project44 Pełny etat
Technical Support Specialist - French Speaker

Why project44?

At project44, we're on a mission—to make supply chains work. We revolutionize supply chains with our High-Velocity Supply Chain Platform. As the connective tissue of the supply chain, project44 optimizes global product movement, delivering unparalleled resiliency, sustainability, and value for our customers. We operate the world's most trusted end-to-end visibility platform, tracking over 1 billion shipments annually for 1,300 leading brands across industries including manufacturing, automotive, retail, life sciences, food & beverage, and oil, chemical & gas. Our High-Velocity platform eliminates supply chain friction, enabling sophisticated inventory control, exceptional customer experience, and predictive analytics through machine learning and automation.

Key Accountabilities:

  • Take ownership of customer issues and see issues through to resolution. This includes, but is not limited to:
  • Diagnosing, troubleshooting, and identifying solutions to reported problems.
  • Identifying potential code bugs and escalating as needed.
  • Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported issue.
  • Participating, with assistance, in customer calls as needed.
  • Gain comfort with database queries and review of data.
  • Consistent agreed-upon performance levels goals/metrics reached.
  • Lead customer calls for issue resolution, education or escalation.
  • Take ownership of expanding internal and external knowledge base via technical notes and customer-facing articles.
  • Assist colleagues with continuing education when available.

Requirements & Skills:

  • BS degree in Information Systems, Computer Science, or equivalent experience.
  • Minimum 2+ years in customer-facing technical support, IT support or as a technical engineer.
  • General understanding of software flow, execution, and development processes.
  • Basic understanding of API and cloud technology, including basic database knowledge and utilities for monitoring and logging API transactions is helpful.
  • Demonstrated expertise in utilizing tools such as Postman, Observe/Kibana and Snowflake are an added asset.
  • Strong problem-solving skills.
  • Excellent time management and multi-tasking skills.
  • Highly customer-oriented approach with excellent problem-solving skills.
  • Fluency in written & verbal French & English is mandatory.
  • Experience with SQL is an additional asset.
  • 100% In-office Commitment: Employees are expected to contribute to our collaborative culture by working in the office five days weekly.

Diversity & Inclusion

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We're focused on creating a company where all team members can bring their authentic selves to work every day.

We're building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we'd love to review your application

For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don't meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Supply Chain, Customer Service, and Other

Industries

Software Development, Transportation, Logistics, Supply Chain and Storage, and Truck Transportation

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