Learning Delivery Specialist

Direct message the job poster from Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit www.oliverwyman.com.

The Opportunity:

We are seeking a Learning Delivery Specialist to join our Learning and Development (L&D) team at Oliver Wyman.

This role is essential in organizing, delivering, and evaluating high-quality training programs designed to enhance the skills and capabilities of our diverse workforce. The Specialist will independently manage and drive the delivery of complex training initiatives, ensuring they meet the needs of various employee populations across the organization. In addition to program delivery, the Learning Delivery Specialist will support the administrative needs of training courses, collaborating closely with both regional and global teams. Occasional travel may be required to facilitate training sessions and engage with participants directly.

The ideal candidate will be a proactive and detail-oriented professional with a passion for learning and development. They will play a critical role in creating impactful learning experiences that foster professional growth and contribute to the overall success of our teams. By leveraging strong organizational and interpersonal skills, the Learning Delivery Specialist will ensure that all training programs are executed seamlessly, leading to enhanced employee performance and engagement.

Overall Responsibilities:

Program management and delivery

1. Independently manage and drive the delivery of high-complexity programs.
2. Develop and update run-of-show guides for both in-person and virtual programs.
3. Serve as the Program Lead, ensuring expert delivery and smooth execution of programs.
4. Collaborate effectively within the delivery pod to handle all program logistics from setup through completion, including:
5. Booking and setting up meeting rooms (in-person or via Zoom).
6. Researching, selecting, and booking hotels and restaurants.
7. Arranging catering and preparing printed materials.
8. Act as co-host and producer in virtual training sessions.
9. Support onsite logistics and answer attendee questions, leveraging knowledge of content to assist faculty and address all program-related needs.
10. Manage the budget for individual programs, ensuring financial adherence.
11. Coordinating with other departments to ensure successful training program execution.
12. Develop expertise and leverage a comprehensive technical toolkit, including LMS, LXP, event management software, survey tools, and virtual delivery platforms.

Facilitator engagement and management

1. Develop strong professional relationships with internal facilitators and external vendors to determine areas of expertise for core programs.
2. Identify, confirm, and prepare faculty and facilitators for program delivery based on course content and participant profiles.
3. Recruit appropriate facilitators based on course content and participant profiles.
4. Organize and facilitate host briefings to provide facilitators with background on the program and relevant facilitation information, collaborating with other L&D team members as necessary.

Learning program expertise and continuous improvement

1. Act as a subject matter expert on designated learning programs, offering guidance to colleagues within the learning product portfolio.
2. Evaluate participant feedback and recommend improvements to enhance future programs and processes.
3. Share insights with the core content team derived from training experiences and participant evaluations.
4. Identify and communicate key themes from programs to team members and relevant human capital functions for broader application.
5. Develop a deep understanding of the learning program portfolio and its relevance to target populations, alongside a comprehensive awareness of the entire L&D curriculum.

Process Improvement, team collaboration, and problem solving

1. Collaborate effectively within multi-disciplinary teams, promoting a strong culture of teamwork.
2. Identify and rectify inefficient processes, implementing necessary improvements.
3. Proactively address challenges and share expertise with team members.
4. Mentor and support colleagues in developing their program delivery skills.
5. Work closely with other Human Capital functions (e.g., Talent Management, Recruiting) to provide support and enhance training initiatives.
6. Represent the organization with professionalism and integrity, enhancing the L&D brand in the region.

Key Qualifications:

1. Bachelor's degree in Education, Human Resources, Business Administration, or a related field.
2. 2-4 years of experience in Learning and Development or a related field.
3. Proven experience in program management and delivery, particularly in high-complexity training programs.
4. Familiarity with Learning Management Systems (LMS), Learning Experience Platforms (LXP), event management software and virtual delivery tools.
5. Ability to travel (10 – 20%).

Skills and Attributes:

1. Strong organizational and project management skills.
2. Ability to build professional relationships and network effectively.
3. Strong attention to detail.
4. Excellent written and verbal communication skills (fluent English).
5. Structured thinker and problem solver, always focused on continuous improvement.
6. Ability to multi-task, prioritize, and manage time effectively.
7. Collaborative team player and ability to work within a global team environment.
8. Capable of thriving in a fast-paced, high-performing environment.
9. Flexible attitude with a strong work ethic.
10. Adaptable to diverse needs and environments, with a strong cultural awareness and an inclusive approach.
11. Passionate about learning and development.

What we can offer you:

1. Full time job contract with an attractive compensation package.
2. Flexible benefits package which you can tailor to your needs (e.g. private health care, insurance, sport card, lunch card, gift card, saving plan, pension plan).
3. Opportunity for professional growth in a stable, global company.
4. Access to mentoring and training programs.
5. Inclusive culture with Employee Resources Groups and CSR activities.
6. Working in diverse and dynamic teams, friendly and flexible workplace that promotes work-life balance.
7. A range of digital collaboration and online communication tools to support effective teamwork.
8. Various social initiatives and learning opportunities adapted for virtual settings.
9. Fresh fruit, beverages and snacks while working in our modern office near the city center.

Why join us at Oliver Wyman?

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us

1. We're individuals who are self-starting, motivated, energetic, entrepreneurial about what we do.
2. We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us.
3. We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion.
4. We believe that to create a true meritocracy we need to remove artificial barriers to opportunity.
5. We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
6. We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other's time and are sensitive to how it is used. We are an output not input-based culture, have respect for people's personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Associate

Full-time

Training, Human Resources, and Project Management

Business Consulting and Services