Junior Client Relations Specialist I

Junior Client Relations Specialist I (Jr. CRS I)

Prestige Veteran Medical Consulting is a veteran-owned medical consulting firm focused on assisting veterans with the VA disability claims process. The company’s mission centers on delivering high-quality Independent Medical Opinions (IMOs)—commonly called nexus letters—and Disability Benefits Questionnaires (DBQs) to help veterans link their medical conditions to their military service.

The firm emphasizes precision, reliability, and mission-driven service, drawing on veterans’ firsthand understanding of military and VA systems to support clients nationwide.

Job Description

This is a remote position.

Junior Client Relations Specialist I (Jr. CRS I)

Department: Client Relations

Employment Type: Full-Time, Hourly (Non-Exempt)

Location: Remote (United States)

Pay

Starting Pay: $15.00/hour

This position is part of Prestige Veteran Medical Consulting's structured Junior Client Relations Career Path (Jr. CRS Levels 1-3), offering defined performance milestones, leadership development, and opportunities for advancement as the company continues to grow.

Prestige Veteran Medical Consulting partners with Veterans by providing record-based Independent Medical Opinions (IMOs/Nexus Letters), medical record reviews, and select Disability Benefits Questionnaires (DBQs).

Our mission is to provide an exceptional client experience while maintaining the highest standards of professionalism, empathy, communication, and operational excellence.

Every Veteran deserves timely communication, clear guidance, and compassionate support throughout their journey.

Position Overview

The Junior Client Relations Specialist (Jr. CRS I) is a workflow-driven client support position responsible for guiding Veterans after the agreement has been sent through onboarding, documentation, Medical Expert transition, and ongoing workflow support.

Unlike the Client Relations Specialist (CRS), this position is not responsible for initial screening or determining service eligibility. Instead, the Jr. CRS serves as the Veteran's primary support contact throughout the remainder of their journey, ensuring communication remains timely, documentation is accurate, and cases continue progressing without unnecessary delays.

This is a remote position requiring strong written communication, organization, follow-through, and the ability to work independently within structured workflows.

What You'll Do

• Serve as the primary support contact after the agreement has been sent
  
• Respond professionally to chat, text messages, email, and assigned communications
  
• Guide Veterans through onboarding and next steps
  
• Answer process-related questions within company scope
  
• Provide timely status updates using approved communication standards
  
• Escalate questions outside of scope appropriately
  

Workflow Management

• Monitor pending agreements and completed signups
  
• Follow up on outstanding questionnaires, medical records, and required documentation
  
• Help prevent workflow delays through consistent follow-up
  
• Monitor aging files and complete assigned follow-up tasks
  
• Schedule future follow-ups as needed
  
• Maintain workflow progression from onboarding through Medical Expert transition
  

Medical Expert Support

• Assist Veterans with upload questions
  
• Request additional documentation when directed
  
• Reconnect Veterans with assigned Medical Experts when appropriate
  
• Escalate communication barriers promptly
  

Documentation & CRM

• Update case statuses accurately
  
• Schedule follow-up reminders
  
• Maintain organized records and workflow notes
  
• Ensure team members can easily understand case progression
  
• Communicate proactively with CRS team members
  
• Escalate concerns promptly
  
• Support team workflow goals
  
• Contribute to a positive client experience
  

What Makes Someone Successful Here

Our strongest Junior Client Relations Specialists are:

• Highly organized
  
• Dependable
  
• Self-motivated
  
• Detail-oriented
  
• Coachable
  
• Professional
  
• Solution-focused
  
• Comfortable following structured workflows
  
• Able to manage multiple follow-ups simultaneously
  

They don't wait to be told what to do.

They proactively keep Veterans informed.

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