IT Operations Engineer, End User Computing

3 tygodni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

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IT Operations Engineer, End User Computing, WarsawClient:

Point72

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5f3e773991f2

Job Views:

37

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

An IT Operations Engineer at Point72 provides a range of services essential for the efficient operation of a client-focused technology service model. Our ideal candidate will have demonstrated the ability to provide outstanding customer service and support, as well as the ability to work independently or as part of a global team. They will be energetic and enthusiastic, with an ability to quickly diagnose and resolve issues, provide clear guidance, and offer advice with patience and empathy. Our engineers deliver best-in-class customer service while managing and prioritizing their workload. The ideal candidate will show eagerness to learn the latest technology while also possessing the aptitude to learn new skills and technology concepts. They will further demonstrate proficiency in voice, mobile technology, Microsoft Windows/Apple MacBook based systems, as well as the Microsoft Office suite of tools.

  1. Provide hands-on technical support and insightful advice to clients which includes Enterprise experience working with Apple MacBooks and JAMF.
  2. Focus on providing clients with best-in-class support experiences.
  3. Acknowledge and address all client queries, requirements, and needs with patience and empathy.
  4. Provide guidance and training to clients on current technology and corporate policies.
  5. Educate clients on new technologies and processes to enhance technology adoption.
  6. Promote client empowerment through the use of self-service portals.
  7. Manage client expectations to enhance the overall technology experience.
  8. Establish and maintain service level relationships with local and off-site technology service providers.
  9. Develop written project plans to manage small and large-scale projects.
  10. Be available to provide rotational, 24x7 on-call support.
  11. Be flexible and available for domestic and international travel.
  12. Quickly diagnose and resolve technology issues.
  13. Provide clients with training and advice on Point72 related technologies and transformations.
  14. Perform moves, adds, and changes as needed.
  15. Utilize Jira Service Management to document and track all Incidents, Problems, and Requests.
  16. Provide written documentation, updates, and root cause analysis on IT issues to management as required.
  17. Create knowledge-based articles for newly discovered issues.
  18. Perform daily AM and PM system checks as per documented procedures.
  19. Create and distribute status reports.
What's required

You will work within a team environment to provide best-in-class technology services to clients across the Firm. The team provides a full range of IT related services, including PCs, laptops, video conferencing solutions, software, and mobile devices. You should be inquisitive and have a desire to test your limits with new technologies. You should also possess the following attributes:

  1. Minimum 4 years of experience in client service, desktop support, or technical support role.
  2. Bachelor's degree from an accredited institution with a concentration in Technology, Computer Science, or related discipline.
  3. Previous experience supporting investment professionals in the financial industry.
  4. Knowledge of market data and electronic trading platforms such as Bloomberg, Neovest, etc.
  5. Scripting and automation using tools such as PowerShell, Splunk, etc.
  6. Ability to troubleshoot and remediate complex issues across the entire Firm, provide Root Cause Analyses (RCA), and make recommendations to mitigate future risk.
  7. Ability to provide best-in-class customer service and technology support.
  8. Ability to identify issues that need urgent attention, depending on your knowledge of the business impact of the issue.
  9. Ability to maintain composure and focus in a fast-paced, high-pressure environment.
  10. Ability to work independently while engaging and supporting the global technology team.
We take care of our people

We invest in our people, their careers, their health, and their well-being. We want you to concentrate on success and leave the rest to us. When you work here, we provide:

  1. Sports card.
  2. Private life insurance.
  3. Private medical and dental care, with vision allowance.
  4. Private pension scheme.
  5. Volunteer opportunities.
  6. Support for employee-led affinity groups representing women, people of color, and the LGBTQ+ community.
  7. Business travel accident insurance.
  8. Employee assistance program.
  9. Educational assistance reimbursement.
About Point72

Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide. Resting on more than a quarter-century of investing experience, we seek to be the industry's premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industry's brightest talent.

Our Warsaw office gives us access to world-class talent with a reputation for excellence and innovation. We're looking to build an office of subject-matter experts whose fresh perspectives will help evolve our infrastructure and advance the capabilities of our teams. Learn more at Point72.com/Warsaw

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