Customer HyperCare Coordinator

2 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

Our HyperCare Team is developed to be the first point of contact for external leads coming into our Process Flow Technologies EMEIA Division. Our mission is to offer a timely response to all incoming web enquiries, delivering a positive customer experience across our business line and driving a positive Net Promoter Score.

Key to this role will be the ability to nurture new leads into the business from enquiry to opportunity status and increase customer satisfaction through the Net Promoter Score.

Your Responsibilities:

  1. Inbound Leads: First responder for leads received through the website. Will qualify the lead and hand-off proactively to the appropriate sales manager based on standard work in place, delivering a positive customer experience at all times.
  2. Website Support: First responder for website chat functionality, ensuring a timely response to all enquiries.
  3. Supporting initiatives to enhance the company's NPS score, creating a positive experience for all types of inbound enquiries into the organization.
  4. Opportunity Follow ups: Ensuring all warm enquiries in the business are passed onto the correct team and following up until win/lose status.
  5. Prospect Contacts (Cold Leads): Make outbound calls to cold leads collected through the website, webinars, or other means.
  6. Managing the CRM system (Salesforce) and ensuring the database is managed effectively, monitoring conversion rates to identify opportunities for improvement.
  7. Support the Customer HyperCare manager on specific sales/marketing or PR projects as directed.

Minimum Requirements:

  1. Previous experience in Customer Service/Help Desk or Telemarketing.
  2. Determined and results oriented.
  3. Languages: French C1/C2 and English B2/C1.

What we offer:

  • Annual Bonus
  • Equity plan for new hires
  • Private Medical Care
  • Cafeteria/Holiday subsidy
  • Stable working environment, focusing on long-term cooperation
  • Technical, Professional, and Skills Training
#J-18808-Ljbffr

  • Warszawa, Mazovia, Polska Ingersoll-Rand plc Pełny etat

    Select how often (in days) to receive an alert:Customer HyperCare CoordinatorLocation:Warsaw - Poland.Position Summary:Our HyperCare Team is developed to be the first point of contact for external leads coming into our Industrial EMEIA Business Segment. Our mission is to offer a timely response to all incoming web enquiries delivering a positive customer...


  • Warszawa, Mazovia, Polska Ingersoll-Rand plc Pełny etat

    Select how often (in days) to receive an alert:Customer HyperCare CoordinatorLocation:Warsaw - Poland.Position Summary:Our HyperCare Team is developed to be the first point of contact for external leads coming into our Industrial EMEIA Business Segment. Our mission is to offer a timely response to all incoming web enquiries delivering a positive customer...

  • HyperCare Team Specialist

    1 tydzień temu


    Warszawa, Mazovia, Polska Ingersoll-Rand plc Pełny etat

    About the RoleWe are seeking an experienced Customer HyperCare Coordinator to join our team. The successful candidate will have previous experience in Customer Service/Help Desk or Telemarketing and will be determined and results-oriented.You will be responsible for nurturing new leads into the business from enquiry to opportunity status and increasing...

  • Incoming Lead Coordinator

    1 tydzień temu


    Warszawa, Mazovia, Polska Ingersoll-Rand plc Pełny etat

    Job OverviewWe are seeking a highly motivated Customer HyperCare Coordinator to join our team. As a Customer HyperCare Coordinator, you will be the first point of contact for external leads coming into our Industrial EMEIA Business Segment.Your primary responsibility will be to respond to incoming web enquiries, deliver a positive customer experience, and...


  • Warszawa, Mazovia, Polska Ingersoll-Rand plc Pełny etat

    Job DescriptionThe primary role of the Customer HyperCare Coordinator is to provide proactive support and manage incoming leads for our Industrial EMEIA Business Segment.Key ResponsibilitiesRespond to inbound leads received through the website, qualifying the lead and handing it off to the appropriate sales manager.Provide first-line support for website chat...

  • Hybrid Care Coordinator

    3 godzin temu


    Warszawa, Mazovia, Polska Ingersoll-Rand plc Pełny etat

    About the RoleWe are seeking a highly skilled Customer HyperCare Coordinator to join our Industrial EMEIA Business Segment.ResponsibilitiesQualify and manage incoming leads to ensure they are handled efficiently and effectively.Deliver excellent customer service through first-line support for website chat functionality.Promote a positive experience for all...


  • Warszawa, Mazovia, Polska Ingersoll-Rand plc Pełny etat

    Job DescriptionAs a Customer HyperCare Coordinator, you will be the first point of contact for external leads coming into our Industrial EMEIA Business Segment. Our mission is to offer a timely response to all incoming web enquiries, delivering a positive customer experience across our business line and driving a positive Net Promoter Score.The key to this...


  • Warszawa, Mazovia, Polska Ingersoll-Rand plc Pełny etat

    ResponsibilitiesAs a Customer HyperCare Coordinator, you will be responsible for:Nurturing new leads into the business from enquiry to opportunity status.Increasing customer satisfaction through the Net Promoter Score.Supporting initiatives to enhance the company's NPS score.Managing the CRM system (Salesforce).You will also be required to support the...


  • Warszawa, Mazovia, Polska Ingersoll-Rand plc Pełny etat

    Job OverviewThe Customer HyperCare Coordinator plays a crucial role in managing incoming leads and providing proactive support for our Industrial EMEIA Business Segment.Key AccountabilitiesHandle incoming leads efficiently and effectively to ensure they are qualified and passed on to the sales team.Deliver exceptional customer service through first-line...


  • Warszawa, Mazovia, Polska Jameel Motors Pełny etat

    Talent Acquisition Partner @ Abdul Latif Jameel | Enabling Automotive Companies To Grow In Emerging MarketsJob Title: Customer Experience CoordinatorSalary Banding: 8.000-12.000 PLN Gross per month (depending on skills and experience)Summary:Jameel Motors is the global mobility sector brand of Abdul Latif Jameel, we are expanding our operations and bringing...


  • Warszawa, Mazovia, Polska Unilever Pełny etat

    Customer Experience Coordinator page is loadedCustomer Experience CoordinatorApply locations: Warsaw, PolandTime type: Full timePosted on: Posted YesterdayTime left to apply: End Date: April 19, 2025 (6 days left to apply)Job requisition id: R-70371Unilever is currently hiring for Customer Experience CoordinatorFunction: Customer Experience CoordinatorScope:...


  • Warszawa, Mazovia, Polska Agfa Pełny etat

    At Agfa, we are seeking a highly skilled Customer Order Coordinator to join our ESSC Consumables team.This challenging role involves handling customer orders from receipt to delivery, ensuring seamless communication with internal stakeholders and customers. As a key member of our team, you will be responsible for managing order inquiries, resolving supply...


  • Warszawa, Mazovia, Polska Salt Pełny etat

    We are looking for an experienced Global Project Coordinator to manage budgets, oversee project costs, and coordinate global implementations.As a key member of our Project Management Office (PMO), you will lead projects across multiple business divisions, including HR, Finance, Compliance, IT, and Corporate Development.You will work closely with senior...


  • Warszawa, Mazovia, Polska Awin Global Pełny etat

    At Awin Global, we are seeking a Customer Service Coordinator to join our Platform Services team. Reporting into the Internal Operations Team Leader, this role will provide administrative support to ensure the effective running of our business unit.About the RoleThe ideal candidate will possess excellent communication and organizational skills, with a strong...


  • Warszawa, Mazovia, Polska Jameel Motors Pełny etat

    Talent Acquisition Partner @ Abdul Latif JameelJameel Motors is a global mobility sector brand expanding its operations in Poland, bringing innovative eco-friendly solutions tailored to meet the needs of Polish drivers.We are seeking a dedicated and customer-oriented professional to join our team as a Customer Experience Coordinator. This role will focus on...


  • Warszawa, Mazovia, Polska ENGINEERINGUK Pełny etat

    Unilever is currently hiring for Customer Experience CoordinatorFunction: Customer Experience CoordinatorScope: PolandLocation: Poland, WarsawTerms & Conditions: Hybrid working model. Right to work in Poland required. No relocation assistance will be available.JOB PURPOSEUnilever is the place where you can bring your purpose to life with the work that you do...


  • Warszawa, Mazovia, Polska Unilever Brazil Pełny etat

    Unilever is currently hiring for Customer Experience Coordinator Function: Customer Experience CoordinatorScope: PolandLocation: Poland, WarsawTerms & Conditions: Hybrid working model. Right to work in Poland required. No relocation assistance will be available.JOB PURPOSEUnilever is the place where you can bring your purpose to life with the work that you...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    We are looking for a highly skilled Customer Service and Accounting Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer support while also managing accounting operations.Requirements:Excellent English skills (at least C1 for both spoken and written)Strong accounting background...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    We are looking for a talented and experienced professional to fill the position of Customer Care Knowledge Management Coordinator. As a key member of our Client Operations team, you will be responsible for reviewing and improving our Customer Care process knowledge base, creating FAQs, briefings, and translating processes into decision trees or other formats...


  • Warszawa, Mazovia, Polska Unilever Brazil Pełny etat

    Job DescriptionAt Unilever Brazil, we're looking for a highly skilled Customer Experience Coordinator to join our team. As a key member of our go-to-market supply chain functions, you'll play a vital role in delivering exceptional customer experiences and driving business growth.Main ResponsibilitiesData Analysis: Implement VBA and PBI tools to gain insights...