Global SE Demo Team

4 dni temu

Kraków, Lesser Poland Cisco Systems, Inc. Pełny etat
Global SE Demo Team - Technical Project System Engineer

Location: Krakow, Poland

Area of Interest: Engineer - Pre Sales and Product Management

Job Type: Professional

Job Id: 1436092

Meet the Team

The Cisco Global Solution Engineering (demo team) provides Customers, Partners, and Cisco Employees with a way to Experience Cisco Solutions on the dCloud Platform, in Customer Proof of Concept (CPoC) labs, or training events. By demonstrating to customers how Cisco solutions can make them more productive, sales teams and partners can enlarge sales opportunities and shorten the sales cycle.

We provide a full-suite, integrated sales-enablement portfolio that includes:

  • Instant demos, guided demos, podcast and on-demand videos with trusted content for customers to learn about our technology.
  • Scheduled demos, labs, and workshops for customers to get a deep dive with our technology.
  • Expert-led engagements to validate solutions and offer proof-of-concepts in the customer environment.

Your Impact:

The Demo Engineer will design, build, and maintain demonstrations and lab content to showcase Cisco Security and/or Networking technologies to be accessed using dCloud. Responsibilities include design, installation and automation, documentation, ordering, and project communication.

Identify and prioritize all project-related tasks. Ability to organize, strategize, and communicate project goals, objectives, and tasks at all levels of the organization.

Work with various internal stakeholders to understand requirements, then design and develop demo topologies and use cases. Create demo content using various proprietary tools, virtual machines, appliances, simulators, and hardware. Verify demos are optimized by reviewing performance using VMware vCenter to ensure an optimal balance of content performance, efficiency, and stability before promoting/publishing production content. Work with our NetOps teams to install and maintain Cisco hardware. General maintenance and administration of Cisco Security and Networking products. Automation using Python, PowerShell, and REST API. Collaborate with engineering and business teams to draft, test, and troubleshoot compelling demo/lab/story guides that contribute to the field sales teams and generate high interest and utilization. Work with GSE Services Technical Writer to format/edit/publish content and related documents per GSE Services standards. Act as the liaison to the operations and support teams to resolve issues identified during the development and testing process, providing technical support, and making design recommendations for fixes.

Platform Design and Documentation (15%)

Properly document and plan all projects prior to entering the project build phase. Use standard design templates and tools (Visio, ppt, MS Project). Produce clear documentation to guide users in the use of produced demo content.

Support (10%)

Provide technical support to level 1 & 2 support engineers, Program Managers, and others ensuring that demonstrations are in working order. Test and replicate issues on the support row as required. Log into remote sites, test, and apply fixes as required. Make recommendations to on-site support staff to negate future demonstration disruptions. Track and log escalations effectively.

Other (5%)

Lead training labs and presentations to internal and end customers showcasing the Security and/or Networking technologies. Provide the business advantages of said technology while educating the users towards the final sale. Continue the customer evolution from Learn, Experience, Validate, Decide. Other responsibilities, as assigned, including email management, meeting attendance, etc.

Minimum Requirements:

  • Minimum of 5 years of experience in a technical support or systems engineering role, with strong knowledge in two of the following Cisco architectures - Security, Data Center & Cloud, Artificial Intelligence, Networking, and Collaboration technologies.
  • Demonstrate knowledge of key operating systems including Windows, Linux, VMware, and Kubernetes.
  • Ability to understand and troubleshoot automation program languages such as Python, PowerShell, etc.
  • Experience working with SaaS products and Cloud Service Providers.
  • Excellent communication and presentation skills.

Preferred qualifications:

  • CCIE/CCNP or equivalent certification is an advantage.
  • Strong problem-solving and troubleshooting abilities.
  • Willing and excited to learn new technologies.
  • Ability to build meaning, gain understanding, make judgments, and make good decisions with limited direction. Strong creative thinking and problem-solving skills.
  • Exceptional written and oral communication skills with a focus on rapport, building sustaining relationships, listening, and promoting common goals.
  • Ability to self-manage with excellent time management skills and the ability to organize competing priorities and tasks.
  • Ability to respond to the shifting demands of a team driven by critical time-to-market business demands.
  • Ability to identify potential project risks and formulate plans to effectively eliminate or mitigate potential risks.
  • Knowledge and effective use of source material to resolve questions.
  • Following through on commitments; producing timely work to required standards.
  • Ability to manage complexity and ambiguity.
  • Passion for technology and innovation combined with continuous learning and exploration.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference.

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