Senior Solution Consultant

7 dni temu


Kraków, Lesser Poland HCLTech Pełny etat

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 224,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, R&D, Cloud, AI, IT infrastructure, BPO, industry-specific solutions including financial services, healthcare, manufacturing, retail, telecommunications, and public sector.

We are seeking an experienced Solution Consultant/functional analyst with 5+ years of experience specialized in Microsoft Dynamics 365 Customer Service and Power Platform who will play a crucial role in implementing and optimizing our Dynamics solution to meet business needs.

Expertise and Knowledge
  • Deep Product Knowledge: Extensive understanding of Microsoft Dynamics 365 module Customer Service, Power Platform and Integrations.
  • Knowledge of the platform's capabilities, limitations, and best practices for customization.

Industry Experience: Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges.

Responsibilities
  • Requirement Gathering: Collaborate with stakeholders to understand business needs and processes.
  • Conduct workshops and interviews to elicit requirements and document them comprehensively.
  • Solution Design: Translate business requirements into functional specifications.
  • Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization.
  • Configuration and Customization: Configure the Dynamics 365 environment to align with business needs.
  • Customize entities, workflows, forms, and dashboards as required.
  • Integration: Plan and oversee the integration of Dynamics 365 with other systems (e.g., ERP, CRM, third-party applications).
  • Ensure data consistency and integrity across integrated systems.
  • Implementation: Lead or assist in the deployment of Dynamics 365 solutions.
  • Training and Support: Support in development of user manuals and training materials.
  • Offer ongoing support and troubleshoot issues post-implementation.
  • Documentation: Create detailed documentation of the configuration, customizations, and integrations.
  • Maintain documentation for future reference and auditing.
Skills and Competencies
  • Analytical Skills: Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions.
  • Communication Skills: Excellent verbal and written communication skills to interact effectively with stakeholders at all levels.
  • Ability to convey technical information to non-technical users.
  • Project Management: Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently.
  • Ability to coordinate tasks, manage timelines, and ensure tasks stay on track.
  • Technical Proficiency: Understanding of the technical aspects of Dynamics 365, including architecture, data models, and integration points.
  • Ability to work closely with technical teams (developers, IT staff) to implement and support solutions.

Beneficial package:

  • Life insurance
  • Private medical care
  • MultiSport Card
  • Subsidy for glasses
  • Subsidy to language courses
  • Christmas and holiday bonuses

The driving force behind that work, our people are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help find their spark and become the best version of themselves.

Join our team now

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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