Healthie EHR Technical Support Specialist
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Healthie EHR Technical Support Specialist
- Industry Employment - Recruiting - Staffing
- Salary $4 - $7 per hour
- Remote Job
About Us
At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.
We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.
When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.
We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.
At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.
We are here to help you level up.
Job Description
This is a remote position.
Job Overview:
Level Up Talent Solutions is seeking a Healthie EHR Technical Support Specialist to provide system support, configuration assistance, and technical troubleshooting for users of the Healthie platform.
This role focuses on ensuring smooth day-to-day operation of the Healthie EHR system, including user support, system setup, configuration, and issue resolution. The ideal candidate has experience supporting healthcare SaaS platforms and understands clinical or care-based workflows.
Key Responsibilities
Provide technical support for users of the Healthie EHR platform
Configure and maintain system settings based on operational requirements
Troubleshoot and resolve platform issues, errors, and user concerns
Support onboarding of new users, providers, or internal teams
Assist with system updates, feature setup, and configuration changes
Maintain documentation of recurring issues and resolutions
Ensure platform stability and smooth user experience
Coordinate with internal teams to support workflow requirements
Requirements
Required Skills & Experience
Experience supporting EHR or healthcare SaaS platforms (Healthie experience is a strong advantage)
Strong technical troubleshooting and problem-solving skills
Familiarity with healthcare workflows or clinical operations
Ability to support non-technical users in a clear and structured manner
Experience in SaaS platform support or technical customer support roles
Strong attention to detail and documentation skills
Nice to Have:
Direct experience with the Healthie platform
Background in healthcare IT or clinical systems support
Familiarity with integrations or API-based healthcare tools
Experience working in remote or distributed support environments
Understanding of HIPAA-related workflows or compliance considerations
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