Major Incident Manager with French

1 tydzień temu

Katowice, Silesia, Polska Capgemini Pełny etat
Major Incident Manager with French

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS
  • Management and delivery of Major Incident Management
  • Coordination, planning, escalation, communication and resourcing during Major Incidents
  • Production and maintenance of the Major Incident communication
  • Monitor and escalate status as needed for Priority 1 and 2 outage tickets
  • Provide non-technical administrative support for Major Incident Response Teams (MIRTs)
  • Ensure timely provision of agreed regular reports and documents
  • Participation in Major Incident reviews
YOUR PROFILE
  • Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances
  • Ability to influence the tasks needed to resolve high priority incidents
  • Knowledge and utilization of ITSM, SNOW and other CapGemini tools
  • Detailed ITIL awareness; ITIL Certification would be an advantage
  • Excellent English and French communication skills, both written and verbal
  • Ability to facilitate and coordinate technical Major Incident Restoration Team Meetings
  • Ability to manage, track and coordinate Major Incident recovery activities across multiple support client data
  • Ability to manage and collaborate with virtual teams
  • Knowledge of Problem Management, Incident Management, and Change Management
WHAT YOU'LL LOVE ABOUT WORKING HERE
  • Well-being culture: medical care with Medicover, private life insurance, and Multisport card. We offer our own Capgemini Helpline offering therapeutic support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
  • Power to build a sustainable, more inclusive future: Engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.
  • Community Hub: Choose from over 20 professional communities that gather people interested in Salesforce, Java, Cloud, IoT, Agile, AI.
  • Access to over 70 training tracks: with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Free access to Education First languages platform, Pluralsight, TED Talks, Coursera, and Udemy Business materials and trainings.
GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries.

Apply now

Ref. code: 132450

Posted on: 2 Jan 2025

Experience Level: Experienced Professionals

Contract Type: Temporary

Location: Katowice, PL

Brand: Capgemini

Professional Community: Cloud Infrastructure Management

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