Customer Support

4 tygodni temu


Katowice, Silesia, Polska Cerebre Pełny etat

Join to apply for the Customer Support role at Cerebre.

About Cerebre

Cerebre is a rapidly growing global team on a mission to digitize the physical world. Our software transforms traditional sources of engineering knowledge into accessible, usable data that supports field operations and advanced analytics.

Our team is developing cutting-edge technology to make our physical world safer, more productive, and environmentally sustainable. We collaborate with the largest companies and most innovative clients and partners who aim to transform the industrial industry.

This is an opportunity to join a market-leading team with opportunities to change the industrial world. If you love building and creating value in the "white space," if you love freedom and flexibility to think outside the box, if you are passionate about working with critical thinkers who challenge the status quo, and if you aspire to work in a fast-paced environment, we would love to get to know you We believe flexibility leads to creativity and that our team should live and work where we are our best selves. We are 100% remote with flexible PTO and unlimited mental health days.

About The Role

As a Customer Support, you will play a key role in ensuring our users get maximum value from our technology while providing crucial feedback to our product team. You will be responsible for troubleshooting, supporting, and improving our customer experience by resolving software issues, optimizing support processes, and creating helpful resources. This is an exciting opportunity to collaborate with a world-class engineering team in a dynamic, fast-paced environment where your contributions will directly impact the precision and reliability of our technical solutions.

This is a unique opportunity to join a high-growth U.S.-based startup. Team members will be rewarded with a variety of growth opportunities and the ability to contribute directly to this role and beyond, as the team evolves.

Required Skills

  • 2-5 years of experience in customer-facing roles, preferably in SaaS
  • Strong ability to explain software concepts and workflows clearly
  • Excellent written and verbal communication skills
  • Problem-solving aptitude and analytical thinking
  • Experience with CRM systems (Zendesk preferred)
  • Ability to track and monitor customer tickets through to completion
  • Proven ability to collect and analyze customer feedback for product improvements
  • Proficient in English language
Preferred Skills
  • Experience improving customer support processes and defining support strategies
  • Strong analytical mindset with keen attention to detail
  • Ability to create support materials such as FAQs and knowledge articles
  • Experience in producing data reports on ticket progress and customer trends
  • Familiarity with engineering or technical environments is a plus
  • Ability to collaborate with cross-functional teams, including product and engineering
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development
#J-18808-Ljbffr

  • Katowice, Silesia, Polska InterKadra Sp. z o.o. Pełny etat

    At InterKadra Sp. z o.o., we are seeking a skilled and experienced Lead Customer Experience Specialist to join our team.Key ResponsibilitiesValidate and book customer orders accuratelyOversight order fulfillment and coordination with internal teamsProvide proactive updates and address customer inquiriesHandle physical and financial claims with proper...


  • Katowice, Silesia, Polska InterKadra Sp. z o.o. Pełny etat

    About InterKadra Sp. z o.o.We are a dynamic company providing employment opportunities for professionals in the Katowice city center.Job Overview:This temporary contract position offers an exciting chance to work with experienced colleagues and develop your skills in customer support and order management.Key Responsibilities:Validating and processing...


  • Katowice, Silesia, Polska Velenosimeredith Pełny etat

    Join to apply for the Customer Support Representative (Greek + English) role at Velenosi & Meredith ConsultingRole: Customer Support for a Travel PlatformLocation: Katowice, Poland (On-Site)Salary: 6,500 PLN/monthSchedule: 09:00 - 18:00, Monday to Sunday, in rotating shiftsYour Role:As a Customer Support Representative, you will assist customers via voice,...


  • Katowice, Silesia, Polska Gdziepracujemy Pełny etat

    Job DescriptionThe position of Advisor I, Customer Service is responsible for providing customer service support and resolution of routine problems regarding Volkswagen Group's products or services. This role interfaces with customers via various channels, including inbound calls, outbound calls, and online interactions.Your Key Responsibilities:Respond to...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Client:CbtalentsLocation:Katowice, Poland (On-Site)Job Category:OtherEU work permit required:YesJob Reference:275c6c294b2aJob Views:5Posted:21.02.2025Expiry Date:07.04.2025Job Description:Role: Customer Support for a Travel PlatformSalary: 6,500 PLN/monthSchedule: 09:00 - 18:00, Monday to Sunday, in rotating...


  • Katowice, Silesia, Polska Growatt New Energy Pełny etat

    Engineering and Customer Support ProfessionalWe are seeking an experienced Engineering and Customer Support Professional to join our team at Growatt New Energy. As a key member of our technical support team, you will be responsible for providing top-notch engineering and customer support services.Main Responsibilities:Deliver exceptional customer support for...


  • Katowice, Silesia, Polska Convergys Pełny etat

    Career OpportunityRyanair is offering a unique career opportunity for a customer support professional to join our team in Katowice. As an English Language Support Specialist, you will be responsible for providing exceptional service to our passengers and resolving their queries in a timely and efficient manner.Key Responsibilities:Support customers with...


  • Katowice, Silesia, Polska Gdziepracujemy Pełny etat

    Job Title: Automotive Customer Support ProfessionalAbout the Role:We are seeking an experienced automotive customer support professional to join our team at Volkswagen Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via inbound calls, outbound calls, or through the internet.Your...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software,...


  • Katowice, Silesia, Polska Minacs Pełny etat

    Job OverviewWe are seeking an experienced Automotive Customer Support Professional to join our team. As a key member of our customer service department, you will be responsible for providing top-notch support to customers via phone, email, and chat.ResponsibilitiesRespond to customer inquiries in a professional and courteous manner, ensuring that issues are...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    OverviewTN Poland is seeking a Customer Support Representative to assist customers via voice, chat, and email with travel-related inquiries.Key Responsibilities:Provide information about offeringsAdvise and assist customersHandle inbound interactions (non-sales)Help with booking transportation & lodgingRequirements:Languages: Greek (C2) & English (B2)Skills:...

  • Head of Customer Support

    3 tygodni temu


    Katowice, Silesia, Polska Institutional Clients Group Pełny etat

    Are you an experienced leader with a passion for the crypto industry? We're looking for someone like you to join our team as Head of Customer Support department. You'll have the opportunity to guide an 8-member team and drive our customer service to new heights.Key responsibilities:Overseeing the daily operations of the Customer Support team;Planning and...


  • Katowice, Silesia, Polska Teleperformance Poland Pełny etat

    Are you looking for a challenging and rewarding role that combines customer service skills with technical expertise? Do you have excellent German language skills and a passion for problem-solving? We are currently seeking a Customer Support Specialist in German to join our team at Teleperformance Poland.As a Customer Support Specialist, you will be...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    We are seeking a German Language Customer Support Specialist to join our team at TN Poland. In this role, you will be responsible for providing exceptional customer support and promoting the value of our products and services to customers.About the PositionThis is an excellent opportunity for a highly motivated individual with strong communication skills in...


  • Katowice, Silesia, Polska zondacrypto Pełny etat

    At ZondaCrypto, we are committed to providing exceptional service to our users. As a dedicated Customer Support Specialist, you will play a vital role in assisting clients using our platform. Your responsibilities will include providing online support via email and chat, handling phone support calls, analyzing user needs to provide tailored assistance, and...


  • Katowice, Silesia, Polska FedEx Pełny etat

    About the OpportunityFedEx is looking for a talented Customer Care Representative to join our European team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through dedicated chat support.Your Key Tasks:Work closely with customers to resolve their queries and provide solutions.Communicate...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    We are looking for a highly skilled Travel Industry Customer Support Professional to join our team in Katowice, Poland.About the RoleThis is a challenging and rewarding opportunity to work for one of the world's leading airlines, providing exceptional customer experiences and driving digital transformation.As a Flight Support Specialist, you will be...


  • Katowice, Silesia, Polska TN Poland Pełny etat

    Role OverviewWe are seeking an experienced Customer Service Representative with German language skills to join our team. As the first point of contact for our clients, you will play a crucial role in ensuring their IT issues are resolved quickly and efficiently.In this role, you will provide exceptional customer service and technical support to our...


  • Katowice, Silesia, Polska Shiji Group Pełny etat

    Company OverviewShiji Group is a leading provider of software solutions and services for the hospitality, food service, retail, and entertainment industries. With over 5,000 employees in 80+ subsidiaries and brands, we serve over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets worldwide.Our mission is to connect the global business of...


  • Katowice, Silesia, Polska Gdziepracujemy Pełny etat

    Job Title: Customer Support Specialist with GermanJob Description: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Your...