Customer Service Specialist

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Is sports your passion, and is helping others in your DNA? Join a team where the dynamics of the game meet professional customer excellence

As a Customer Service Specialist, you will be on the front line of contact with the users of our systems, acting as a brand ambassador in the world of sports betting and online entertainment. Your role is about more than just answering questions, it's about ensuring every player feels confident with us, from the moment they create an account and claim bonuses to providing guidance on responsible gaming.

If you can navigate seamlessly between chat and email, possess an analytical approach to technical issues, and want to genuinely influence our platform's growth by gathering user feedback, you are exactly who we're looking for

Your responsibilities:

Responding to customer inquiries concerning bets, game results, user accounts, and other related topics via e-mail or chat

Providing support in resolving issues encountered while using the website or mobile application

Assisting users with common issues like logging in, resetting passwords, creating accounts, and other operations

Identifying technical errors and reporting them to the relevant departments

Supporting customers in managing their accounts, including identity verification, updating personal data, and other related tasks

Providing information about current special offers, bonuses and promotions, as well as the conditions that must be met

Providing guidance on responsible gaming and assisting with using various functions of the sports betting platform

Collecting customer feedback about the company's services and reporting it to the relevant departments

Recommending improvements based on customers' suggestions and comments

Participating in trainings and team meetings in order to enhance your qualifications and knowledge of the company's products

Our requirements:

Excellent communication and interpersonal skills

Ability to maintain high standards of customer service even in demanding situations

Effective problem-solving skills with the ability to work under time pressure

Proficiency in Polish language (both written and spoken) at C2 level

Strong organizational skills with the ability to prioritize tasks effectively

Flexibility for shift work, including weekends and holidays

Optional:

Familiarity with sports betting issues and various sports disciplines

Experience in customer service, preferably in sports betting industry or a similar field

Knowledge of customer service tools, such as CRM systems

Knowledge of both spoken and written English

Sports and integration events

Work-life balance

Healthy snacks, fruits and vegetables

Yoga and fitness sessions at the office

Carpooling

Parking for cars and bicycles

Check us out

From yoga to picnics - your comfort and a great atmosphere are key

Integration Retreat 2025

Integration Retreat 2025

Integration Retreat 2025

Integration Retreat 2025

Integration Retreat 2024

Integration Retreat 2024

Integration Retreat 2024

Integration Retreat 2024

Active Day Health Initiative

Edu4You

J-Labs Race

J-Labs Race

Movember

Pink October

Family Picnic

Poland Business Run

Runmageddon

World Cleanup Day

Noble Gift

Merry Christmas

Integration Retreat 2025

Integration Retreat 2025

Integration Retreat 2025

Integration Retreat 2025

Integration Retreat 2024

Integration Retreat 2024

Integration Retreat 2024

Integration Retreat 2024

Active Day Health Initiative

Edu4You

J-Labs Race

J-Labs Race

Movember

Pink October

Family Picnic

Poland Business Run

Runmageddon

World Cleanup Day

Noble Gift

Merry Christmas

Integration Retreat 2025

Integration Retreat 2025

Integration Retreat 2025

Integration Retreat 2025

Integration Retreat 2024

Integration Retreat 2024

Integration Retreat 2024

Integration Retreat 2024

Active Day Health Initiative

Edu4You

J-Labs Race

J-Labs Race

Movember

Pink October

Family Picnic

Poland Business Run

Runmageddon

World Cleanup Day

Noble Gift

Merry Christmas