Workplace Technologies Google Chromebox Coordinator

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat
Client:

Motorola Solutions

Location:

Krakow

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8ba9822fa9f4

Job Views:

3

Posted:

17.03.2025

Expiry Date:

01.05.2025

Job Description:

Job Description

The Workplace Technologies Google Chromebox Coordinator is responsible for managing our global footprint of Video Conferencing hardware (Chromeboxes). The Coordinator will project manage a multi-year effort to upgrade all Chromeboxes globally with new hardware, including inventory, asset tracking, installations, and support. In addition, they will be responsible for support of rooms that experience issues, both by proactively monitoring Chromebox outage alerts, and by responding to tickets when users report problems. They will be responsible for deploying resources to repair issues, tracking all incidents via our ticketing system, and reporting metrics. The ideal candidate will have experience managing projects, be aware of the latest Chromebox technologies, know how to provision and install Chromeboxes, and be able to troubleshoot and respond to all issues quickly.

Scope of Responsibilities / Expectations:

  1. Actively monitor Chromebox outage alerts in the Google Admin console and deploy global resources to proactively repair issues
  2. Personally support Chromebox hardware outages at on-site location (Krakow)
  3. Respond to tickets when users report problems with Chromeboxes via our ticketing tool
  4. Respond to all tickets in a timely and efficient manner
  5. Troubleshoot technical issues related to all AV hardware installed
  6. Document all resolutions to tickets in a clear and concise manner
  7. Manage the ticket lifecycle from intake to closure
  8. Report on ticket metrics, including average response time and resolution time
  9. Coordinate a multi-year effort to upgrade all Chromeboxes globally with new hardware
  10. Track inventory and asset management of all AV hardware, including Chromeboxes, deployed at each location
  11. Work with facilities to hire local AV vendors to do installations and maintenance of Chromeboxes
  12. Stay up-to-date on the latest Chromebox technologies
  13. Know how to provision and install Chromeboxes
  14. Be able to troubleshoot and respond to all Chromebox issues quickly
  15. Work closely with other members of the Workplace team to resolve complex issues
  16. Be able to work onsite to provide on-call support and perform routine checks of the meeting room equipment
  17. A thorough understanding of device administration is a plus
  18. Be familiar with Google Meet hardware and software
  19. Remotely update software/firmware in the administration console
  20. Collaborate with onsite IT and Facility resources to resolve issues in a timely manner
  21. Knowledge of working with audio video conferencing equipment

Desired Background/Knowledge/Skills:

  1. Bachelor's degree in Computer Science, Computer Engineering, or a related field
  2. 2+ years of experience in a helpdesk or technical support role
  3. Strong understanding of Google Workspace, including Chromeboxes
  4. Excellent communication and interpersonal skills
  5. Ability to work independently and as part of a team
  6. Strong problem-solving and analytical skills
  7. Ability to work under pressure and meet deadlines

Basic Requirements:

  1. Bachelor's degree in Computer Science, Computer Engineering, or a related field
  2. 2+ years of experience in a helpdesk or technical support role
  3. Familiarity with video conferencing hardware, such as Google Chromeboxes, Microsoft Teams Rooms, or other similar platforms
  4. Excellent communication and interpersonal skills
  5. Ability to work independently and as part of a team
  6. Strong problem-solving and analytical skills
  7. Ability to work under pressure and meet deadlines

Travel Requirements: Under 10%

Relocation Provided: None

Position Type: Experienced

Referral Payment Plan: No

Company: Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement: Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email.

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