Lead Ops
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All Together, Extraordinary Aduna is the Connector of networks, bringing together leading telecom operators and technology partners to simplify global access to Network APIs. Through a single, unified platform, we enable businesses and developers to build more secure, seamless and innovative digital services.
We are looking for a Lead Ops & Consent Manager to own and operate Aduna’s lead-routing and customer consent processes as part of our Demand Generation team.
In this highly accountable role, you will ensure that leads are distributed to Demand Generation partners in accordance with Lighthouse program priorities, customer consent preferences, and applicable privacy regulations. You will serve as the single point of ownership for a business-critical and compliance-sensitive process, maintaining transparency, auditability, and operational excellence across the lead-management lifecycle.
Working closely with Legal, Partner Management, Sales, and Marketing teams, you will ensure that customer consent data is accurately captured, maintained, and applied in every lead-routing decision.
What You'll Be Focused On
- Own the consent-management process: Manage and maintain the mechanisms used to capture, store, and apply customer consent preferences across Aduna’s partner ecosystem.
- Operate lead-routing workflows: Ensure leads are distributed according to established priority rules, including Lighthouse program eligibility requirements and partner status.
- Maintain compliance and audit readiness: Keep accurate records of consent decisions, routing logic, and partner allocations, ensuring a complete audit trail for compliance reviews.
- Collaborate with Legal and Privacy stakeholders: Support the design, implementation, and maintenance of granular consent mechanisms aligned with GDPR and other applicable privacy frameworks.
- Monitor routing eligibility: Coordinate with Partner & Tiering Management to ensure lead-routing decisions reflect the latest programme and partner-status updates.
- Improve operational efficiency: Continuously review and optimize lead management processes, controls, and governance frameworks.
- Serve as the process owner: Act as the final point of accountability for the integrity and consistency of lead-routing and consent-management operations.
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