Engagement Specialist

3 tygodni temu


Łódź, Łódź Voivodeship, Polska LHH (Global) Pełny etat

Engagement Specialist

R: Candidate & Consultant Experience Manager

Key Accountabilities
  • Demonstrate knowledge of all LHH programs, features, and benefits during phone calls.
  • Provide professional and timely follow up to all client and individual inquiries.
  • Manage individual expectations by clearly communicating next steps and timing.
  • Meet and/or exceed established engagement KPI metrics.
  • Adhere to established outreach protocols.
  • Provide candidate onboarding documents & tools.
  • Conduct Employer Transition Meetings onsite/online.
  • Deliver Orientation sessions as Engagement activity (cooperating with Sales).
  • Collaborate with sales supports.
  • Verify applications submitted through the application form in cooperation with the Sales team.
  • Brief consultant on any specificities.
  • Be part of the Testing Team.
  • Cooperate with the Product Team on new IT solutions for Candidates & internally.
  • Cooperate with Lead Consultant to onboard Career & JM Consultants to the new tools.
Qualifications:
  • Prior customer service/sales experience.
  • Professional and articulate voice.
  • Excels working in a fast-paced environment with evolving business needs.
  • Able to work a set Monday-Friday schedule.
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