Global Preboarding Coordinator

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

This description provides general information about functions and principal duties of the job. It is not a detailed description of all work requirements and you might be asked to perform duties outside this Job Description at the Manager's request.

The Global Preboarding Coordinator manages every aspect of the preboarding process, playing a vital role in integrating new hires into the organization. Serving as the main point of contact for candidates between offer acceptance and their start date, the Preboarding Coordinator ensures all preemployment requirements are completed accurately and on time. They are adept problem solvers, provide exceptional customer service, and have a keen eye for detail.

This position requires working late shift hours from 1400 to 2200. Candidates must be available and willing to work according to this schedule on a regular basis.

Responsibilities

• You will spend most of your time ensuring all preboarding tasks are completed accurately and on time (Avature).
• You will have to follow up with pending hires via phone and email to ensure they complete their outstanding preboarding tasks.
• You will be sending notifications (via Avature and/or email).
• You will be verifying accuracy of all required preboarding documents.
• You will be handling issues or queries that candidates have during the preboarding process and ensuring these cases are resolved efficiently.
• You will be accountable for dispositioning all assigned ServiceNow cases in a timely manner.
• You will be working closely with Boarding team and other stakeholders, to ensure proper and timely provisioning of new employees' set-up requirements.

Here's what you'll need

• Relevant experience in a similar role is desirable.
• ServiceNow savvy – closing cases and managing case queue.
• Experience working with ATS Avature or similar.
• Proficient in written and spoken English and Polish.
• Curiosity - we are looking for someone with generous interest in the admin work, ready to work with a lot of data, open to support different regions depending on business needs.
• Adaptability - while you will be following the established process flow, we expect you to think creatively and be adaptable with the process steps.
• Problem solving – dealing with issues will be natural part of your job, you should be ready to handle unexpected situations and come up with solutions.
• Collaboration - we are looking for a team player - although you will have a great of accountability and independence, you need to be generously sharing knowledge to leverage experience with others.
• Accountability and credibility - we need someone who will take full responsibility for their actions, things which might go well and wrong, and end result.

Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.