Senior Business Analyst

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue of $27 billion and more than 95,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

About the Role:

As a Senior Business Analyst in Oliver Wyman's Internal Consulting Hub (ICH), you will own and be a subject matter expert for operations that sit within the ICH. As such, the role will support the wider business in processes and tools in its areas of expertise. In addition, the role will own workstreams supporting projects driven by the ICH. The operations and expertise can include (but are not limited to) designing and delivering firm-wide or broad surveys, analytics requiring advanced tools such as Tableau, and automation requiring tool expertise such as Microsoft Power Automate. As tools evolve, the role is expected to maintain knowledge of developments to grow the capability of the function and drive operational excellence.

Key Responsibilities:

• Execute operations in the role’s area of expertise and literacy with supporting tools (e.g., survey execution, report building and analytics, and automation)
• Provide analysis and deep insight supporting senior leadership decision-making, management of the business and operations, and continuous improvement
• Own end-to-end delivery of workstreams for projects led by the ICH which have strategic importance for Oliver Wyman or involve complex system and process implementation
• Serve as a subject matter expert to the firm in areas of expertise (e.g., survey execution, reporting building and analytics, and automation)
• Collaborate with a diverse set of teams across Oliver Wyman functions, Marsh businesses, practices, and regions
• Drive process standardization, documentation, improvement, and ensure operational compliance
• Support ICH standard operational processes to cover for other team members and provide continuous service to the business

Experience Required:

• An undergraduate or Bachelor’s degree in a relevant field of study and at least 3 years’ experience in a similar role [for Senior Business Analyst II, at least 5 years’ experience]
• A recognised Business Analyst certification and/or training (e.g., BCS Business Analysis diploma, or ISEB, qualified), a plus
• Advanced digital fluency to learn and use a range of digital tools
• Advanced analytical capabilities, including proficiency in data gathering, quantitative and qualitative analysis, and reporting
• Expertise with tools and software used to enable and support operational processes (e.g., Qualtrics, Power Automate, GenAI, etc.)
• Expertise with relevant tools and software used for data analysis, statistical programming, and reporting within the firm (e.g., Excel and VBA, Python, Tableau Suite, etc.)
• Proficient in Microsoft Office tools (e.g., Outlook, PowerPoint, Word)
• Strong knowledge of business processes and project management fundamentals
• Strong attention to detail
• Growth mindset, adaptability and resilience
• Ability to work independently balanced with proactivity to learn
• Creative problem solving and out-of-the-box thinking
• Ability to manage work to deadlines and service-level agreements
• Service mindset and effective communication skills to collaborate and deliver to multiple functions, geographies, and businesses
• Fluent business English with strong writing and verbal skills

What we can offer you:

• Full time job contract with an attractive compensation package (including year-end financial bonus)
• Selection of benefits (e.g. private health care, insurance, sport card, lunch card, gift card, saving plan, pension plan)
• Opportunity for professional growth in a stable, global company
• Access to mentoring and training programs
• Inclusive culture with Employee Resources Groups and CSR activities
• Working in diverse and dynamic teams, friendly and flexible workplace that promotes work-life balance
• Fresh fruit, beverages and snacks while working in our modern office near the city center

Why join us at Oliver Wyman?

• We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
• We have the comm