Privacy Data Analyst

2 tygodni temu

Kraków, Lesser Poland careersinpoland Pełny etat

Privacy Data Analyst - Fluent Portuguese

Company: Teleperformance

Level: Specialist

Published: 2024/12/02

The Privacy Data Analyst is responsible for enforcing the policies for our clients' products by analyzing requests under European Law Legislations from lawyers and private individuals by reviewing and processing privacy requests. You will also be responsible for handling users' privacy requests for different workflows, following the client's guidelines, which allow you to make sound decisions. You will have a thirst for knowledge, impeccable judgment, and be comfortable operating in a fast-paced, dynamic environment.

What's in it for you?

Our people are the heartbeat of our company. If you want to work in a multicultural, diverse environment with real opportunities to grow, then we're the right choice. And, naturally, we can offer you all of the benefits of being part of a fast-growing, global business.

  • Quarterly Performance Bonus
  • Private LUX MED Medical Care
  • Relocation Support
  • Quarterly Recognition Program
  • PZU Life Insurance
  • Majorel Wellness Feel Good Program
  • Full Product Training
  • Career & Personal Development

Duties and Responsibilities

  • Review and process incoming privacy requests through online tools and evaluate the validity of each request in line with our clients' policies.
  • Continually educate yourself about changes to policies and protocols with the support of our Training and Quality Departments.
  • Work closely with our clients' policy specialists to address cases and regulatory inquiries using the client's response framework.
  • Maintain a high level of quality in each case that you review.
  • Achieve weekly productivity deliverables as part of daily workflow.
  • Effectively collaborate with team members on a range of projects to improve internal efficiency and effectiveness.
  • Develop skills in a number of different areas including data, tools, and quality assessment.
  • You may be required from time to time to support different workflows/products/markets depending on business needs.
  • While you will primarily support the market and workflow you have been hired for, you will also be required to support the English market. There will also be requirements to support other markets and workflows using the Translation Tool as a result of business change and/or volume fluctuations.

Minimum Qualifications

  • Fluency in written and spoken Portuguese and English is essential.
  • Motivated by working in an environment that requires strong attention to detail.
  • Excellent communication skills both verbal and written.
  • Demonstrates the ability to exercise impeccable judgment.
  • Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material.
  • Ability to work in a fast-paced environment with complex requests.
  • Ability to be flexible and adaptable to meet changing business needs.
  • Good computer literacy with the ability to quickly learn new tools.
  • B.A. or B.S. degree/masters or equivalent professional experience in online operations, privacy, or legal support role desirable.

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients' trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence, and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements, and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status, or any other basis as protected by local law.

Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour, or Child Labour of any kind through Majorel's activities, including in its supply chain, or assist Majorel clients or any other party in doing so.

Majorel & Teleperformance

You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Details
  • Analytics & Reporting, Customer Service, BPO/SSC
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