Associate OTC – Full remote
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Position
Associate OTC (Disputes) – Associate OTC (he/she) for a client in the medical technology industry.
Additional information
The role is focused on managing and resolving customer disputes related to invoices, payments, pricing discrepancies, deliveries and other order‑to‑cash processes. It requires close cooperation with customers and cross‑functional teams to investigate issues, coordinate resolutions, and ensure proper documentation and tracking of dispute cases. A key responsibility is identifying root causes of recurring disputes and driving process improvements.
This is a fully remote, 6‑month temporary assignment created to support a high volume of customer disputes while the organization implements upstream process and technology improvements.
Salary
6000 – 7000 PLN gross per month, depending on experience and competence.
Qualifications
- Experience in OTC, Customer Service, Order Management, Accounts Receivable or Dispute Management.
- Fluent in Spanish and good command of English.
- Ability to investigate and resolve customer disputes related to invoices, payments, pricing and deliveries.
- Experience collaborating with customers and cross‑functional teams in an international environment.
- Well‑organized and able to manage multiple cases simultaneously.
- Basic Excel skills.
- Thrives in a fast‑paced, high‑volume environment.
- Experience working with SAP.
- Experience with GetPaid, Esker or EDI tools.
- Previous experience in a Shared Services Center (SSC) or international finance operations environment.
Responsibilities
- Managing and resolving customer disputes related to invoices, payments, pricing discrepancies and deliveries.
- Communicating with customers to provide updates and supporting documentation regarding dispute resolution.
- Investigating dispute root causes and coordinating corrective actions with relevant internal teams.
- Collaborating with Customer Service, Sales, Finance, Logistics and other departments to resolve customer queries.
- Ensuring all dispute cases and customer interactions are accurately documented and tracked in the system.
- Monitoring dispute volumes, reporting key metrics and escalating risks when necessary.
- Supporting the maintenance of accurate customer master data.
- Driving continuous process improvements to reduce recurring disputes and enhance operational efficiency.
- Ensuring compliance with company policies, procedures and finance governance requirements.
- Working with OTC tools such as SAP, GetPaid, Esker and EDI to support dispute management activities.
Benefits
- Long‑term collaboration.
- Technical training, certifications and skills development.
- Competence Center mentoring – access to a community of peers for knowledge sharing.
- Clear career path.
- Employee benefits package (Multisport, private healthcare, life insurance).
- Friendly working atmosphere, team‑building events and meetings.
Contact
For more information: irma.przetacznik@astek.net
Information clause
The controller of the personal data is ASTEK Polska sp. z o.o. with its registered office in Warsaw, Al. Jana Pawła II 22, 00-133 Warszawa, Poland. You have the right to access your data, the right to request deletion of data, etc. Detailed information regarding processing can be found at https://astek.pl/polityka-prywatnosci. You have the right to withdraw your consent at any time. If you withdraw your consent, please contact us by e‑mail at privacy@astek.net or in writing to the administrator’s address.
Ref number
AO232226
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