Junior Operations Specialist in Customer Support

3 tygodni temu

Gdańsk, Pomerania, Polska AirHelp Pełny etat
Junior Operations Specialist in Customer Support (French)

Department: Customer Operations

Employment Type: Full Time

Location: Gdańsk

Reporting To: Maciej Mazan

Compensation: 5500 - 7000 PLN gross (plus up to 3000 PLN performance bonus)/month

Description

Do you love helping people, solving problems, and working in a dynamic, international team? Are you fluent in English and French? Then you might be just who we're looking for — even if you don't have experience yet.

At AirHelp, we're on a mission to make air travel fairer. Every year, millions of passengers are affected by delayed, canceled, or overbooked flights, and we're here to make sure they get the compensation they deserve. Join us and turn your language skills and problem-solving abilities into a rewarding career where you'll make a real difference for travelers around the world.

Type of Work: Hybrid (1 day in the office/month)

Please submit your application in English.

What you'll do:
  • Be the friendly and helpful voice of AirHelp — supporting customers throughout their claim journey via email, chat, and social media.
  • Use the training we provide to confidently assess claims, answer questions, and apply legal knowledge to help customers.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Confidently hit targets while pushing yourself to keep quality and efficiency high.
Ideally, you'll bring with you:

(Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).

  • Fluency in English and French.
  • Eagerness to learn about the airline industry and customer service — no experience required.
  • Genuine willingness to help people and go the extra mile for them.
  • Strong adherence to procedures with a keen eye for detail.
  • The ability to thrive in a fast-paced environment, while staying organized and prioritizing tasks efficiently.
  • The availability to work on weekends.
Perks and benefits:
  • Private life and health Insurance.
  • Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
  • Annual travel allowance.
  • Work from anywhere for up to 2 weeks/year.
  • Language classes.
  • Personalized progression plan.
  • Internal training programs and knowledge-sharing events.
  • Unlimited, free use of AirHelp's services.
  • Pre-paid virtual card.
  • Office commute subsidy.
  • Access to mindfulness and well-being platform (Mindgram).
  • Team days and Parties.
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