Business Analyst
1 tydzień temu
Job Type: Full Time
Team: Professional Services
Location: Krakow, Poland
As a Business Analyst, you will be responsible for documenting the functional requirements, technical specifications and template documentation designs for customers' business needs while providing expertise in product knowledge and feature/functionality as it relates to business requirements. You will also be responsible for reviewing complex data files, mapping documents, customer requirements and providing guidance on best practices. You will need to be able to speak to the internal technical capabilities of Billtrust's products while understanding customer requirements in order to provide customers the direction and guidance on their options for the best user experience as it pertains to their business needs.
What You'll Do:
- Regularly communicate progress and alert Project Managers and stakeholders if a deliverable is not achievable or is likely to slip, allowing sufficient time for a sensible course of action while recommending alternative approaches and/or options to accommodate deadlines and prevent slippages.
- Work closely with stakeholders to clearly define what will be considered in and out of scope for the project and ensuring all project team members and stakeholders understand the impacts if any and obtain all necessary sign-offs.
- Be the main point of contact for Application Support Team in fielding questions/concerns regarding requirements and assisting the team in developing their test plans.
- Be the main point of contact for other internal Billtrust Teams in fielding questions/concerns as it relates to the build of how to support a customer's in-scope requirements.
- Consistently learn and keep up to date on Billtrust products, capabilities and new features.
- Support and analyze the feasibility of presales and sales opportunities where necessary.
- Recommend and make improvements to the Standard Operating Procedures (SOP) and Desktop Procedures (DTP) documentation that is leveraged by the team for implementing customers.
What You'll Bring:
- 3+ years of experience in a Business Analyst or related role.
- Expertise with written and oral communication in gathering and documenting requirements, creating functional design specifications, business writing skills and interacting with business partners and technical resources at all levels of organizations both internally and externally.
- Experience and strong proven ability to interact and communicate effectively with both technical and non-technical personnel.
- Outstanding problem solving, analytical and decision-making skills.
- Outstanding ability to decompose high-level information into details and applying creativity to solving or providing options to complex problems.
- Looks at the global picture and thinks outside of the box by communicating creative and innovative thinking by bringing new ideas and improvements forward.
- Develops a well-defined, shared understanding of the project scope.
- Bachelor's Degree, with a technology or business emphasis, or equivalent education/experience.
- Hybrid Work Environment: Enjoy the best of both worlds with our inviting office spaces and the freedom to work remotely. #LI-Hybrid
- A Culture that Lives its Values:Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
- Flexible Working Hours: We support your lifestyle- the results are what count.
- Opportunities for Growth: Fuel your professional journey with a diverse range of development programs, from mentorship initiatives to specialized training tailored to your aspirations.
- Recognition:From Billtrust Bucks and CEO Shoutouts to Culture Champion and Founders Awards, our employees are recognized for hard work and outcomes achieved.
- Minimal Bureaucracy:An entrepreneurial environment of ownership and accountability allows you to get work done.
- Unique Individuals: We recognize the strength in our differences and champion diversity as a cornerstone of our forward-thinking culture. Join a team where unique perspectives and talents are valued and celebrated.
- Benefits: Enjoy a comprehensive array of country-specific perks and fringe benefits designed to support your well-being and enhance your overall experience at Billtrust.
Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote
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