SuccessFactors Employee Central Support Lead

3 tygodni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

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SuccessFactors Employee Central Support Lead, WarsawClient:

ISS

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

747f78e5561a

Job Views:

6

Posted:

15.03.2025

Expiry Date:

29.04.2025

Job Description:

At ISS Tech Team, we are investing in innovative and integrated technological solutions for the Facility Management Industry with a tech team headquartered in Copenhagen, Warsaw, and Porto. Our Porto tech hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.

Are you ready to transform the Integrated Facility Management Industry?

To become the technology leader in the Integrated Facility Management industry (FMS), we're developing digital components connected by AWS and Azure cloud solutions. We build up our machine learning models to make better use of our wealth of data, create predictions, and advanced AI for custom Large Language Models (LLM)

We take care of office buildings worldwide These offices are increasingly equipped with technology, such as sensors and Internet of Things (IoT) devices, to support a more productive and seamless workday for employees. The purpose of our Porto innovation lab is to develop differentiating, high-quality, and scalable digital solutions for both the ISS enterprise and customers worldwide.

We implement devices all over the place to make the buildings we serve digital and friendly.

Location: Porto, Portugal

Be part of a project to make the world work better

The Core HR Support Specialist will work in the supporting team to analyze, understand, and provide resolution steps for reported incidents via Jira and other incoming support channels. The specialist has a solid understanding of the SuccessFactors Platform, Employee Central, and Employee Central Time, as well as good knowledge about the data models, workflows, reports, extensions, and authorization concept. The specialist will work together with Level 1 and directly interact with the customer when needed. The specialist will understand ISS's ways of working and solutions within SuccessFactors.

What will you do:

  • Proactively assess and present improvements/enhancements to the existing solution and underlying processes.
  • Participate in incident and problem-solving dispatched from Level 1.
  • Analyze reported issues and perform technical validation for Platform, Employee Central, and EC Time topics.
  • Explain root cause and solution provided.
  • Perform regression testing on solved incidents.
  • Solve complex workflow issues in Employee Central and EC Time.
  • Evaluate if individual incidents need to be delegated to Level 3 support and/or SAP Support.
  • Work with release management to test and evaluate the impact of new releases and features.
  • Work with reporting management to test and evaluate reports, dashboards, and provide end-user support on these.
  • Support local teams with developing new reports and dashboards, troubleshooting when needed.
  • Update workbooks or other relevant documentation.

What makes you a great fit:

  • Good understanding of the Hire to Retire and Time Management process.
  • SAP Certified Application Associate in SuccessFactors Employee Central and EC Time Off.
  • Experience with SuccessFactors from a supporting role.
  • Able to perform in a geographically dispersed international team.
  • Comfortable expert user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word, and Excel.
  • Passionate about delivering a great customer experience in service delivery.
  • Able to deliver a high degree of customer satisfaction.
  • Focus on establishing great working relations with other members of the team.
  • Able to solve incidents in a timely manner.

22 days of annual leave per year + 3 company leave days.

Modern, well-equipped office in the heart of Porto city.

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