Customer Service Specialist with English and French
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Meaningful Work from Day One
Manage orders and ensure seamless order-to-cash processes. Your role involves coordinating with various stakeholders to resolve issues, optimize processes, and support the supply chain strategy.
This is an office/hybrid role (4 days a week at Warsaw office and Fridays working from home)
What You Can Expect
- Manage domestic and international orders, ensuring accuracy and timely processing.
- Act as the primary liaison between distributors, supply chain integration, production sites, and other stakeholders.
- Resolve day-to-day supply chain challenges and support logistics and shipping teams.
- Oversee the introduction of new products and manage package or proof changes.
- Ensure error-free electronic data interchange (EDI) of distributor purchase orders into SAP.
- Prepare proforma invoices and ensure compliance with Letter of Credit requirements.
- Coordinate special customs documents and manage shipment verification activities.
- Analyze order patterns and implement process improvements to enhance efficiency.
- Maintain distributor profiles, including regulatory requirements and master data.
Whay You Bring to the Table
- 3+ years of experience in customer service or supply chain management.
- English and French must have - both at a communicative professional level.
- Strong interpersonal and communication skills.
- Proficiency in SAP and other ERP systems.
- Excellent problem-solving and analytical abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Collaborative team player with a focus on continuous improvement.
Who We Are
We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.
What We Offer
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
Requisition Type:
Employee
Management Level:
Professional
Global Job Level:
P5
Number of Openings Available:
1
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