Collections Specialist

4 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

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Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

POSITION SUMMARY

The Collections Specialist is responsible for obtaining outstanding balances while providing excellent customer service internally and externally.

ROLE AND RESPONSIBILITIES

  1. Identify reasons for delinquency and resolve issues preventing payment within invoice terms.
  2. Focus heavily on collections on assigned accounts that have balances over a certain age.
  3. Research and respond to internal and external calls/emails in a timely manner.
  4. Collaborate with internal and external customers to resolve collection issues, determine root causes, and recommend process improvement changes.
  5. Accurately document each internal/external customer engagement in the business systems according to work process guidelines.
  6. Meet or exceed productivity standards in the completion of daily and monthly assignments.
  7. Facilitate and negotiate account resolution.
  8. Research and log adjustments requests for accounts that require reconciliation activities.
  9. Partner with the Cash Applications and Billing organizations to resolve missing or unclear payment applications.

SKILL REQUIREMENTS/PREFERENCES

  1. 1+ year' experience in business-to-business collections required.
  2. Experienced in day-to-day use and navigation in an Oracle platform preferred.
  3. Intermediate to Advanced Microsoft Excel skills - VLookup and Pivot Tables a plus.
  4. Ability to think conceptually and analytically about impacts on accounts.
  5. Knowledgeable of quality improvement processes desired.
  6. Strong critical thinking and problem-solving skills, good judgment and follow through.
  7. Attention to detail and accounting experience preferred.
  8. Knowledge of debits, credits and account reconciliation is required.
  9. Professional in verbal and written communication.
  10. Works well in a team environment and ability to adapt to process changes due to growth.
  11. Strong knowledge of Order, Billing and A/R payment cycles.
  12. Ability to multi-task, collaborate and communicate well with individuals.
  13. Quick learner and self-starter who can work effectively in a fast-paced environment.

EDUCATION REQUIREMENTS

High school diploma or equivalent required.

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