Customer Experience Specialist in Aviation
3 tygodni temu
Ready to elevate your aviation career?
We are a close-knit team fascinated by innovation, crafting AI-driven solutions for the aviation industry. At StorkJet, you can collaborate with the biggest airlines in the world, and your work has a real impact on the daily operations of the skies. Join us to be part of something bigger and contribute to decreasing the CO² pollution of the air you breathe.
Your Tasks
We are looking for a Customer Experience Specialist in Aviation
- Build and maintain strong, long-lasting client relationships.
- Analyze customer data and draw actionable conclusions.
- Address clients' needs promptly and effectively.
- Participate in project meetings with clients to discuss performance metrics and goals, conduct training sessions.
- Monitor and resolve issues reported by airline fuel managers.
- Create and maintain product documentation.
- Define the scope of new system functionalities, ensuring seamless communication between business and IT teams.
- Collaborate with Product Owners, developers, UX and QA specialists to define and enhance system functionalities.
Our Requirements
- Education or few years of professional experience in an aviation field (both would be perfect).
- Proficiency in English, including aviation-specific terminology (C1).
- Strong communication and presentation skills.
- Analytical mindset with the ability to interpret data and metrics to support decision-making, ability of questioning proposed solutions, and recommending approaches.
- Active listening skills – adept at gathering requirements, identifying business needs, and understanding the core of customer communications.
- Ability to translate technical concepts into business value, with strong negotiation skills – e.g., collecting estimations and balancing customer satisfaction with company costs.
- Taking ownership of tasks attitude.
- Excellent organizational skills and attention to detail.
Nice To Have
- Experience in working with clients in the IT industry.
- Knowledge of business analysis standards (e.g., UML, BPMN, Workflows, Swimlanes).
- Knowledge of project management tools like Jira/Assembla/Trello.
- SQL knowledge.
- Passion to write comprehensive documentation and user guides for complex applications.
Benefits And More
- Great opportunities for development – we create innovative solutions for the global market, with the possibility of implementing your ideas and solutions.
- Private health care, Multisport card.
- High-quality hardware, modern office with a fully equipped kitchen (oatmeal station, fresh fruits every week).
- Flexible working hours, great location in the heart of Katowice.
- Participation in language classes, employee referral program with bonuses.
- Regular, unconventional company events, friendly atmosphere.
Need More Info? We're here to answer any questions you have about your future adventure with StorkJet Contact us at join.us@storkjet.com.
Apply now
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