Senior Solutions Consultant

4 tygodni temu


Kraków, Lesser Poland TN Poland Pełny etat

The Senior Solutions Consultant plays a pivotal role in driving the Zendesk sales cycle forward. This position demands a unique blend of sales acumen and technical expertise. Success hinges on convincing C-level and director-level executives of the software solution's merits. The Senior Solutions Consultant serves as a technical bridge between Sales Representatives and their prospects, working in tandem to drive customer satisfaction.

Key Responsibilities
  • Takes ownership of prime technical relationships with prospects, proactively delivering valuable information online and via telephone.
  • Develops and maintains a deep understanding of the company's solutions, leveraging this knowledge to inform sales strategies and drive customer adoption.
Requirements
  1. A minimum of 5 years of experience in software sales, with a proven track record of success.
  2. Excellent interpersonal, communication, persuasion, presentation, and writing skills.
  3. Experience in scoping, managing, and executing customer pilots and Proof of Concepts.
  4. Outstanding problem-solving skills, with the ability to develop innovative technical solutions that meet business requirements.
  5. Strong solution scoping abilities, utilizing existing solutions and influencing product development.
  6. Flexibility and adaptability are key, with a willingness to work in a dynamic environment with multiple roles.
  7. A Bachelor's degree or equivalent experience is mandatory; a graduate degree is highly desirable.
  8. A genuine passion for people skills and a commitment to customer satisfaction.
Desired Skills
  • Previous consulting experience implementing enterprise-class software solutions.
  • In-depth knowledge of topics such as Customer Service software, Employee Experience, ITSM.
  • Proficiency in AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware.
  • Call Center experience is highly valued.

Zendesk prioritizes creating an inclusive and fulfilling experience for its employees. Our hybrid work model enables collaboration and connection while providing flexibility. This role requires attending our local office part-time, with the specific schedule determined by the hiring manager.



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