IT Delivery Manager

We're on the hunt for an experienced IT Delivery Center Manager to lead our Polish operations. Based in Kraków? Do you bring 15+ years of experience in IT delivery? Perfect We're after local talent from the city or close by.

Have you successfully scaled delivery centers and collaborated with international teams across Eastern Europe? This could be your next big step

What We're Looking For - Your Superpowers

• A degree in Computer Science, IT, Business, or a related field - Bachelor's or Master's, your choice
• 8+ years of experience in IT service delivery, including solid leadership time spent in a delivery center environment
• A strong tech background - you know your way around IT infrastructure, software development lifecycles, and current tech trends, and you're comfortable making strategic calls with technical impact
• Hands-on experience in development environments - enough to speak the same language as your teams and understand their day-to-day challenges
• Proven track record of managing teams and delivery projects across Eastern Europe. Collaboration is your second nature
• You've led large-scale IT programs using different delivery methodologies (e.g. Agile, Scrum, Waterfall, you name it)
• You bring excellent leadership, communication, and people skills - the kind that builds trust and drives results
• Strong analytical mindset: you solve problems before they become problems
• Fluency in both English and Polish is a must. If you speak French, you start with +10 bonus points, but no worries - we can get along in English too
• Experience with budget management, delivery KPIs, and P&L responsibility. You understand the numbers and how they shape the business.

Your mission

• Own and run the full delivery operation in Poland
• Build strong business relationships with clients
• Ensure smooth, high-quality delivery of IT services and solutions
• Drive continuous improvement, client success, and team growth

If you're a strategic thinker, a hands-on leader, and know how to turn delivery into a real business advantage

let's talk

Key Responsibilities

• You’ll leading a team of 100+ people in Poland and working hand-in-hand with our Delivery Centers in France, Morocco, and Ukraine, plus close collaboration with business units in France, BENELUX, Germany, and Switzerland.
• As IT Delivery Center Manager, You Will Leverage Your Extensive Experience In Collaborating With Teams And Clients Across Eastern Europe To
• Navigate Cultural Nuances: Understand and effectively manage the diverse cultural aspects within the region, ensuring smooth communication and collaboration.
• Foster Effective Partnerships: Build and maintain strong relationships with internal teams and external clients, promoting trust and mutual success.
• Drive Successful Project Outcomes: Utilize your regional expertise to guide projects to successful completion, overcoming any challenges specific to the Eastern European market.

There are things we know, and there are also many things we don't know, and it will be your task to find out

Long-term responsibilities

• Form and implement a long-term vision for the Polish IT Delivery Center, consistent with the company's global objectives.

Optimizing and Enhancing Delivery Processes

• Design and introduce strategies aimed at maximize the efficiency of IT delivery processes
• Initiate actions leading to an increase in the quality of provided services and solutions.
• Implement operational improvements.

But to kick off our cooperation, we would like you to focus on the following tasks

• Conduct a comprehensive review of entity operations: This involves gaining a deep understanding of how each entity within the delivery center functions day-to-day. Assess available resources: Evaluate the human, technological, and financial resources that each entity possesses. Identify the necessary resources and possible sources for obtaining them.
• Analyze existing processes: Examine the current workflows and procedures in place to understand their effectiveness and identify bottlenecks. Identify policies and processes that are worth keeping and those that can be improved or replaced with more efficient ones.
• Identify gaps and risks: Pinpoint areas where capabilities are lacking or where potential issues could arise, posing threats to delivery. Propose solutions and collect suggestions
• Determine strengths: Recognize and document the strong points and successful aspects of individual entit