Connectivity Project Manager
2 tygodni temu
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We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment.
As a wholly-owned subsidiary of Ericsson, Vonage is breaking new ground and pioneering an exciting new category. Together with Ericsson, we are shaping the future of communications and redefining the value of CPaaS for enterprises, app developers and Communication Service Providers (CSPs aka Telecom Providers) by exposing and delivering advanced network capabilities from within the 5G network to drive new, innovative applications and bring future use cases to life, today.
The RoleWhy this role matters
This connectivity management role sits within the Vonage Carrier Management Team and is responsible for the strategic direction and co-ordination driving new API connectivity globally.
A newly created role with multiple stakeholders and expectations of quick market acceptance and growth, the successful candidate must have mastery of a range of leadership skills to drive the growth of advanced network APIs.
We seek to recruit an experienced Connectivity Project Manager (Global) to join the team. This person will ensure we develop a world class team responsible for creating the best network connectivity and innovation to drive our customers' success.
What you'll do- Manage end-to-end Carrier on-boardings for SMS, Voice and Numbers with CSPs Worldwide
- Liaise with account teams and carriers to ensure correct data received
- Create and support on-boarding and prioritisation principles for internal on-boarding flows
- Identify and drive systems and processes that enable Vonage to scale new connectivity with Carriers and Partners
- Prepare the materials and Support QBRs with CSPs
- Work with Vonage Quality, Engineering and Numbers teams to enhance services on-boarding practices and improve operating models
- Help with questions and queries related to product, process or general technical issues resolution
- Escalation on CSPs responses to engineering & quality teams
- Interpret and Analyze Quality test results & Raise quality test issues with carriers. Coordination between Carriers and Engineering and quality teams
What you'll bring
- Knowledge and experience of technical aspects on services worldwide for SMS, Voice and Number services
- Highly evolved strategic mindset capable of driving new initiatives from ideation to execution
- Experience leading complex technical projects involving extended virtual teams
- Knowledge of the cloud communications industry (UCaaS/ CCaaS and/or APIs)
- Experience working with engineering and quality management teams
- Extensive experience working directly with Carriers (CSPs) for technical on-boarding
- Strong communication and interpersonal skills
- Discretionary Time Off
- Private Medical Insurance with optional dependent coverage
- Educational Assistance Reimbursement Program
- Opportunities for reimbursement for conferences, trainings, and other personal development events
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