Catalog Specialist, Poland Marketplace
4 tygodni temu
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Sector: Distribution and Warehouse, Technology
Role: Specialist
Contract Type: Permanent
Hours: Full Time
DESCRIPTION
Come build the future with us What unites all Amazonians across teams and geographies is that we all strive to delight Customers and make their lives easier. Together we are building the future, one innovative product, service, and idea at a time.
Amazon's seller marketplace is home to more than two million small businesses, individual sellers and household names who reach tens of millions of potential customers. These customers can choose from more than 120 million products and this vast choice is only possible because of the many entrepreneurial, third-party businesses who offer their products on the platform. Today more than 50% of worldwide purchases from Amazon's sites are made from third party sellers.
Key job responsibilities
Amazon Poland is looking for a dynamic and creative catalog specialist who will support our Sellers to list new products on our marketplace and improve and automate our listing processes.
- Working in tandem alongside a team of Account Managers, you are responsible for building new listings.
- Serving as a point of contact for escalated contact resolution of business impacting or sensitive nature issues. You are expected to deliver timely, accurate and professional support and information to all key stakeholders, including both business and technical audiences.
- Driving initiatives to close our catalog gaps vs other Amazon marketplaces.
- Providing prompt, efficient, detailed, customer-oriented service to sellers and account managers.
- Identifying gaps and improvement areas in listing process, finding solutions to those and getting those implemented in collaboration with worldwide teams.
- Automating manual steps in listing process.
- Making sure internal knowledge reference pages are updated.
- Driving projects that improve catalog-related processes and catalog quality.
- Superior verbal and written communications skills in English is a must.
- Hands-on, results-oriented mentality, combined with the ability to meet tight deadlines.
- Exceptional analytical skills to break down complex problems, and a strong will to deliver results.
- Impeccable attention to detail.
- Must have a proven track record in taking ownership, driving results and moving with speed and decisiveness to implement ideas in a fast-paced environment.
- Enjoys working in international cross-functional teams.
- Ability to operate clearly in an ambiguous environment; strong ability to influence.
- Ability to work effectively with multiple teams and external partners.
- Experience working directly with customers to resolve issues.
- Ability to summarize technical customer issues.
- Familiarity with core programming languages (e.g: HTML, Java, Python).
- University degree in Engineering, Business Administration, Economics, or related quantitative field.
- Experience in technical support or any similar field.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.Company
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