Aftersales Supervisor Eastern Europe

4 tygodni temu


Warszawa, Mazovia, Polska Girbau Pełny etat

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GIRBAU is a company with over 60 years of history that has established itself as one of the leading global groups in the manufacturing of laundry solutions, based on its own industrial products and a global market with a local approach.

Girbau's mission is to create maximum value for customers, facilitate the personal growth of employees, and create a positive impact on people and the planet.

GIRBAU has six production centers in Vic (Barcelona), a production center in Aix-les-Bains (France), and one in Shanghai (China). With nearly 1,000 people working within the group, it has subsidiaries in multiple countries and a wide network of distributors operating in more than 130 countries.

Location: Poland

Are you a skilled professional with a passion for technical excellence and leadership?

Join us as an Aftersales Supervisor for East Europe and become a vital part of a team dedicated to delivering exceptional service in industrial machinery in a strategic market for Girbau's self-service expansion.

Key Responsibilities

  • Regional Service Management: Lead and oversee all service activities, including installations, maintenance, and incident management.
  • Service Partner Oversight: Audit and manage service providers to ensure compliance with quality standards.
  • Customer Interaction: Act as the main technical liaison for end-customers, key accounts, and service providers.
  • Technical Support Integration: Collaborate with the global Technical Support team to share knowledge and implement solutions.
  • Spare Parts Management: Oversee regional spare parts inventory and logistics.
  • Process Optimization: Monitor performance metrics and recommend strategies to enhance service efficiency.

What We're Looking For

  • A background in Mechanical or Electrical Engineering or a Technical Bachelor's degree, enhanced by commercial knowledge or an MBA.
  • 5-10 years of experience in industrial machinery repair, installation, and maintenance.
  • Strong skills in problem-solving, planning, and customer orientation.
  • Fluent in professional English and proficient in computer tools.

Additional Requirements

  • Willingness to travel locally and internationally.

Why You'll Love This Role

This is a unique opportunity to take on a pivotal leadership position, driving excellence in aftersales services while collaborating with diverse teams across the region. Your expertise will be valued, and your contributions will directly impact the success of our customers and our organization.

Apply Today Let's shape the future of industrial service solutions together.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Strategy/Planning, Engineering, and Business Development

Industries

Industrial Machinery Manufacturing

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