Customer Order Specialist

4 dni temu

Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

As Customer Order Specialist you will join Philips' Supply Chain. Our Supply Chain team is responsible for supporting sales and managing orders for Health System products for the Italian market. In our Philips HS portfolio, you can find our well-known products such as cardio monitors, ultrasound, defibrillators, and diagnostic imaging equipment. Our customers are the most innovative hospitals around the world.

Your role:

  • Managing incoming customer orders (systems, options, and upgrades), overseeing and coordinating the process to complete and correct the order information until the order is ready to be booked.
  • Handling the quotation process (preparing offer details, verifying price data, preparing documents for customers).
  • Pro-active collaboration with the Account Managers, Project Managers, Product Managers, and other stakeholders until the cases are completed and prepared for further processing in the Supply Chain team.
  • Ensure that all parts of customer orders (from factories and 3rd party suppliers) are correctly listed on the order.
  • Collect missing information from the specialists in the sales organization.
  • Ensure timely hand-over of the cases to order management according to the agreed policy.
  • Provide support with further standardizing and documenting the way of working within the sales support team.

You're the right fit if:

  • You have 2-4 years of experience in a matrix organization, within Supply Chain, Master Data, Sales Support/Operations, Customer Service, or Finance.
  • You have good knowledge of the customer order process (team A's) is strongly preferred.
  • You have good communication skills and the ability to cooperate with multiple functions to deliver results.
  • You have the ability to prioritize your work and attention to detail.
  • You are proficient in the English language (B2 or higher).
  • You have knowledge of SAP (or other ERP) and Salesforce.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

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