Customer Service

Customer Service & Logistics Lead CIS DNP markets, fixed term, 18-month contract

Be the first line contact for processes management with full scope of customer service and logistics activities for CIS-DNP (Armenia, Azerbaijan, Belarus, Georgia, Moldova, Uzbekistan) markets. Support the monthly CCC (S&OP) cycle.

Own and drive end-to-end Supply Chain & Business KPIs for CIS DNP and deliver optimized customer service, logistics, product availability, end-to-end P&L budget management and cost-to-serve by initiating and running projects/programs aligned with the regional targets.

Provide maintenance of processes and systems and also provide further interface and efficient collaboration between Commercial and other functions (e.g. Demand, Supply Planning, Compliance, Regulatory, AW, Quality, MMW, Customers and Pharma Logistics etc.).

Stock management as per markets regulatory and artwork changes, constraints to provide strong Customer service to market and ensure KPIs execution.

Lead preparation of budget files and keep cost under control for full end-to-end supply chain from sites to customers via the Multi-Market Warehouse (MMW); continuous improvement.

Manage Service Providers and assess the quality of services provided, create and maintain service level agreements (SLA) with logistics partners.

Manage processes, standardization of tools, preparing SOP, instructions for routine operations and setting governance for leading alignment cross-functionally and cross-regionally.

Develop recommendations and implementation strategy in distribution, transportation, planning and warehousing of company products.

Organize and supervise the work of the entrusted structural unit, manage a team of 3 members.

Manage customer service team to process customer orders with a high level of service and compliance, ensure controls & MM, provision of accompany documents and respond to resolving operational issues.

Qualifications:

Master's degree in supply chain, business, economics.

Minimum 5 years of working experience in supply chain: customer service, demand or supply planning activities (preferably in multinational pharmaceutical / FMCG company).

Knowledge and understanding of existing processes and systems for the business areas being supported.

Proficient PC Skills including SAP knowledge.

Fluent written and spoken English is a must, and Russian (preferred).

Excellent problem-solving skills.

Good interpersonal and communication skills.

High personal drive, tenacious and very self-motivated.

Good judgement and initiative.

Ability to embrace change / being flexible.

Analytic mind, able to manage, analyse and interpret complex data.

Ability to build effective relationships in a cross-functional and multinational team environment.

Good problem-solving and management skills.

Being organized and able to react to the challenges of a fast-moving environment.

Strong leadership skills.

Committed team player prepared to work in and embrace a team-based culture.

We are a high performing talented team who support our businesses in making the right decisions and driving GSK Finance towards best-in-class.

Career with purpose - whatever it is you're doing, you'll be sharing our mission to improve the quality of human life, by enabling people to do more, feel better and live longer.

Possibility of developing within the role and company's structure.

Additional benefits (bonus plan, medical care, life insurance, pension scheme, sports card, recreation allowance, social fund).

Access to newest technologies and solutions.

Career at one of the leading global healthcare companies.

Supportive & friendly working environment.

Corporate culture based on our values: patient focus, integrity, respect and transparency.

Performance with Choice – work from home for up to 60% of your time.

Inclusion and diversity at GSK are key for our success. Here, you will thrive through bringing your unique experiences to both our company and the recruitment process. We want you to be you, feel good and keep growing your career. GSK is an Equal Opportunity and Affirmative Action Employer. Applicants will travel through a transparent recruitment journey that adheres to all required employment standards and regulations. Beyond this, we commit to our values of integrity and respect towards every applicant. We want to hear from you and support with any adjustments that you may require during the recruitment process.

Please get in touch with our Recruitment Team to further discuss this today. We will request equal opportunities information from you and whilst disclosure is optional, we encourage you to be open, enabling us to monitor the inclusivity of our recruitment practices for the benefit of everyone. Your data will remain confidential, is never shared with our Hiring Managers and never affects the status of your application.

#LI-GSK

#LI-HYBRID

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK.