Business Technical Services Analyst
3 tygodni temu
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services. Undertake research and develop proposals for new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.
Job Specific Skills & Competencies:
- Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Ability to Multitask, able to analyze problems and offer solutions.
- Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
- Programming - Basic database development skills in Oracle PL/SQL. Scripting programming knowledge would be beneficial. Experience with Postman and/or Thunderclient would also be an advantage.
- Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows.
- Language Skills - Excellent knowledge of English, written and verbal.
What Part Will You Play?
- Continues education of the industry, system, module and product, and uses that information to inform the client.
- Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines. Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client. Assigned as contact with the client to either resolve client's issue or propose definition of client's problem for subsequent action.
- Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
- Begins to analyze and evaluate client initiated changes, including options maintenance requests, through client consultation about best practices and internal research. Performs maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.
- Builds client relationships through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Understands clients' business needs and objectives and identifies opportunities to promote new products and services.
- Interprets mid complexity technical client issues and project requests. Assists in determining root cause analysis and identifying technical changes needed. Translates for internal teams and stakeholders. Advocates for the client within Global Payments while striving to meet the needs of both parties.
- Develops functional requirements and specifications to support client customization or system changes.
What Are We Looking For in This Role?
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Bachelor's degree or the equivalent of training and experience.
- Minimum 2 Years Relevant Experience.
- Includes consulting with clients to meet business needs.
- Basic understanding of web development practices and has practical experience in testing APIs.
- Willingness to work from 10 AM to 6 PM or 11 PM to 7 PM for close cooperation with the USA.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
#J-18808-Ljbffr-
Business Intelligence Analyst
1 tydzień temu
Warszawa, Mazovia, Polska DENTONS BUSINESS SERVICES EMEA Pełny etatAbout UsDentons Business Services EMEA is a leading provider of operational services to Dentons, the world's largest law firm. Our team drives efficiency, innovation, and collaboration across 26 offices in Europe.Job OverviewWe are seeking a Reports Developer/Business Intelligence Analyst to support our operations. The successful candidate will design and...
-
Technical Business Analyst Job
5 dni temu
Warszawa, Mazovia, Polska ITDS Business Consultants Pełny etatAbout This RoleThis is an exciting opportunity to join our team as an IT Analyst and contribute to the development and optimization of advanced IT systems supporting critical banking operations. As a key member of our client's team, you will work closely with cross-functional teams to deliver high-quality solutions that meet both user and business...
-
Business Intelligence Analyst
2 tygodni temu
Warszawa, Mazovia, Polska DENTONS BUSINESS SERVICES EMEA Pełny etatAbout Us">Dentons Business Services EMEA is a global business services provider, operating as the operational backbone of Dentons, the world's largest law firm.">We serve clients across Europe, the Middle East, and Africa through our EMEA business services team, driving efficiency, innovation, and collaboration.">Job Opportunity">We are seeking a Reports...
-
Business Technical Services Analyst
3 dni temu
Warszawa, Mazovia, Polska Global Payments Pełny etatBusiness Technical Services Analyst page is loadedBusiness Technical Services AnalystApply locations Warsaw, Poland time type Full time posted on Posted 3 Days Ago job requisition id R0058760Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and...
-
Business Technical Services Analyst
1 dzień temu
Warszawa, Mazovia, Polska GLOBALTECH POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatBusiness Technical Services Analyst Miejsce pracy: Warszawa Technologies we use Expected SQL Linux Postman Your responsibilities Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on...
-
Senior Business Analyst
2 tygodni temu
Warszawa, Mazovia, Polska ITDS Business Consultants Pełny etatAs a Senior Business Analyst, you will be working for our client, a global leader in financial services, providing innovative solutions to enhance operational efficiency. You will focus on onboarding new clients, driving change management, and working with cross-functional teams to implement technical solutions. This role requires close cooperation with both...
-
Business Technical Support Analyst @
2 tygodni temu
Warszawa, Mazovia, Polska Ness Solution Sp. z o. o. Pełny etatBusiness Technical Support Analyst Location: Poland (Remote) Working Hours: 2:00 PM – 10:00 PM (PL Time) | 8:00 AM – 4:00 PM (EST)About the RoleAre you passionate about technology and enjoy solving complex problems? Do you have experience in working with APIs and supporting real-time communications? If so, we have an exciting opportunity for youAs a...
-
Business/System Analyst
5 dni temu
Warszawa, Mazovia, Polska Paysera Business Pełny etatAbout us:Paysera is the first fintech company in Lithuania and an EU-licensed e-money institution. We provide fast, convenient, and affordable financial services globally. Our services include a payment gateway for e-shops, a finance management app, money transfers, and a parcel locker network.With over 1 million downloads of the Paysera mobile app, we aim...
-
Business Analyst
2 tygodni temu
Warszawa, Mazovia, Polska ITDS Business Consultants Pełny etatThrive as a Business Analyst and join the team in one of the biggest Polish banksWarsaw-based opportunity with hybrid work model (2 days in the office/month).As aBusiness Analyst, you will be working for our client, one of the leaders in online banking. You will contribute to the development and optimization of advanced IT systems that support banking...
-
Business Technical Services Analyst
5 dni temu
Warszawa, Mazovia, Polska Greater Giving, Inc. Pełny etatSummary of This RoleMaintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point...
-
Technical Services Analyst
1 tydzień temu
Warszawa, Mazovia, Polska Global Payments Pełny etatAt Global Payments, we're driven by our passion for delivering best-in-class payment technology and software solutions. Our worldwide team helps over 3 million companies grow with confidence and achieve amazing results.About This RoleWe're seeking a talented Technical Services Analyst to join our dynamic team. As a key member of our technical support team,...
-
Financial Services Analyst
2 tygodni temu
Warszawa, Mazovia, Polska SIX Group Services Ltd. Pełny etatWe are seeking a talented Senior Business Analyst to join our team.Job DescriptionThis position can be based either in Warsaw or Madrid, depending on your location.You will benefit from a culture of continuous learning and feedback, and your personal growth is supported through an extensive learning offering.Key Responsibilitiesdrive business improvements...
-
Business Technical Services Analyst
2 dni temu
Warszawa, Mazovia, Polska Greater Giving, Inc. Pełny etatJob Profile SummaryMaintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point...
-
Customer Technical Services Analyst I
3 tygodni temu
Warszawa, Mazovia, Polska MasterCard Pełny etatCustomer Technical Services Analyst I page is loadedCustomer Technical Services Analyst IApply locations Warsaw, Poland time type Full time posted on Posted 2 Days Ago time left to apply End Date: May 30, 2025 (30+ days left to apply) job requisition id R-240430Our PurposeMastercard powers economies and empowers people in 200+ countries and territories...
-
Customer Technical Services Analyst II
2 tygodni temu
Warszawa, Mazovia, Polska MasterCard Pełny etatCustomer Technical Services Analyst IIApply locations Warsaw, PolandTime type Full timePosted on Posted 7 Days AgoTime left to apply End Date: May 30, 2025 (30+ days left to apply)Job requisition id R-244292Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build...
-
Senior Business Analyst
2 tygodni temu
Warszawa, Mazovia, Polska SIX Group Services Ltd. Pełny etatPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertSIX drives the transformation of financial markets.What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their...
-
Technical Business Analyst
3 tygodni temu
Warszawa, Mazovia, Polska emagine Polska Pełny etatRole: Technical Business AnalystIndustry: BankingLocation: 100% remotely (from Poland)Type of contract: B2BDuration: long-term cooperationWe're looking for a Technical Business Analyst to help support and deliver and review lots of different business requests.Key skills required:PL/SQLPython / PySparkAdvanced SQLBanking experienceResponsibilties:Analyzing...
-
Business Intelligence Analyst
2 tygodni temu
Warszawa, Mazovia, Polska DENTONS BUSINESS SERVICES EMEA Pełny etatAbout Our TeamDentons Business Services EMEA serves as the operational backbone of Dentons, the world's largest law firm, enabling exceptional service delivery to clients across Europe, the Middle East, and Africa.As a critical part of Dentons' global network, our EMEA business services team drives efficiency, innovation, and collaboration.Job DescriptionWe...
-
Customer Technical Services Analyst I
4 tygodni temu
Warszawa, Mazovia, Polska MasterCard Pełny etatCustomer Technical Services Analyst I (B2B)Customer Technical Services Analyst I (B2B)Apply locations: Warsaw, PolandTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: May 30, 2025 (30+ days left to apply)Job requisition id: R-238848Our PurposeMastercard powers economies and empowers people in 200+ countries and territories...
-
Data Insights Analyst
6 dni temu
Warszawa, Mazovia, Polska DENTONS BUSINESS SERVICES EMEA Pełny etatOur CompanyDentons Business Services EMEA is a global law firm with a presence in 26 offices across Europe. We aim to provide exceptional service delivery to our clients through our EMEA business services team.About the RoleThe Reports Developer/Business Intelligence Analyst will be responsible for designing and developing data visualisations for business...
