Automation Services Manager

4 tygodni temu

Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

In CIB Banking, we heavily use Power Platform (i.e. PowerApps, Power Automate Desktop, Power BI, etc.) to deliver automated solutions. These solutions should follow software development best practices and governance including sound design, well-written code with appropriate documentation, testing, and maintaining automations in accordance with HSBC standards.

Automation Services Manager is responsible for driving and managing the delivery of solutions by automating and digitising business processes across different journeys in an agile environment. At the same time, he/she is also part of the Power Platform Centre of Excellence (CoE) to support the operation of the governance body.

Your responsibilities
  • Deliver automated solutions: Design, develop, and implement digital and automated workflows with Power Platform capabilities, such as Power Apps, Power Automate/Power Automate Desktop, Power BI, etc., as well as relevant approvals management and governance processes in accordance with HSBC standards.
  • End-to-end project delivery: Take ownership of automation projects from conception to completion, ensuring all aspects of the project are delivered on time.
  • Collaborate with Project Manager: Co-ordinate project plan, timelines and foster cross-functional teamwork.
  • Stakeholder management: Collaborate with internal stakeholders to understand their automation needs and requirements and provide regular updates on project status and milestones.
  • Operation with CoE: Support the operation of Power Platform CoE in HSBC, reviewing new business cases, solution design, POC platform-related new features.
  • Continuous improvement: Collect and summarise feedback and improvements areas of delivery model from stakeholders, to enable continuous improvement. Stay up-to-date with the latest automation technologies and industry trends, and proactively identify opportunities for process improvement and optimization.
Our requirements
  • Hands-on experience on at least one of below Power Platform capabilities and other market-leading automation/digital tools: Power Apps; Power Automate/Power Automate Desktop; Power BI; RPA (e.g. Blue Prism/UiPath/Automation Anywhere) - good to have.
  • Strong expertise in Power Platform and/or RPA adoption, and their use case assessment, implementation & delivery lifecycle.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
  • Solid understanding of Agile frameworks.
  • Proficient in MS Office, Confluence and/or Jira and/or Monday.com.
  • Applicants should have an IT/CS/Tech background with either a relevant bachelor's degree or 4+ years of relevant experience.
  • Applicants who own any certificates below are highly preferable: Power Platform Solution Architect Expert; PL-500 Certificate: Microsoft Power Automate RPA Developer; AD01 Certificate: Blue Prism Developer; Project Management Professional (PMP) or PRINCE - good to have; SAFe Product Owner and Product Manager Certification - good to have.
Optional
  • Familiarity with CoE operation is a plus.
  • Familiarity with CIB Banking industry is a plus.
  • Experience in programming languages and genAI is a plus.
What we offer
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Free parking
  • Sharing the costs of sports activities
  • Private medical care
  • Sharing the costs of professional training & courses
  • Life insurance
  • Remote work opportunities
  • Flexible working time
  • Corporate sports team
  • Doctor's duty hours in the office
  • Coffee / tea
  • Parking space for employees
  • Employee referral program
  • Opportunity to obtain permits and licenses
  • Charity initiatives
  • Family picnics
  • In-office gym
  • Copyrights tax relief
Recruitment stages
  • Online assessment
  • Phone interview
  • Job interview
  • Welcome to HSBC
Additional information
  • Hybrid from Kraków/Warsaw

HSBC is one of the world's largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for your interest in HSBC. Before you apply, please note that we will take into consideration only applications that include the following statement: "I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o.o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR)." Due to the high number of applications, we reserve the right to contact selected candidates only. In case you would like to resign from participation in the recruitment process or withdraw a previously sent application, please email us at: krakow.recruitment@hsbc.com.

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