IT Application Manager
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We are looking for an IT Application Manager to support the operation, maintenance, and continuous improvement of business applications in Legal & Integrity Area. Scope of work include: ensuring that assigned applications are stable, secure, and aligned with business needs. It involves participation in incident resolution, change management, user support, and application enhancement initiatives.
Responsibilities
- Support IT service management processes, including Incident, Problem, Change, and Request Management.
- Coordinate with business owners, users, technical teams, and external vendors to troubleshoot issues.
- Maintain business relationship with the L&I function stakeholders.
- Support the day-to-day operation of business-critical applications.
- Ensuring the application quality by quality assurance best practices.
- Contribute to continuous improvement initiatives and digital transformation projects.
- Provide user training and support when required.
- Ensure compliance with security, governance, and company policies.
- Monitor application performance, availability, and service quality.
- Analyze and resolve application incidents and service requests.
- Assist in managing application releases, upgrades, and configuration changes.
- Maintain application documentation, procedures, and knowledge base articles.
- Participate in testing activities for new functionalities and system enhancements.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field (or equivalent practical experience).
- 1-3 years of experience in IT support, application support, business systems, or a similar role.
- Basic understanding of enterprise applications and IT infrastructure.
- Familiarity with IT Service Management (ITSM) processes.
- Experience with ticketing systems such as ServiceNow, or similar platforms.
- Strong analytical and problem-solving skills.
- Good communication and stakeholder management abilities.
- Ability to work independently and as part of a team.
- Good command of written and spoken English.
- Familiarity with cloud technologies (Microsoft Azure, AWS, or similar). (preferred)
- Basic knowledge of system integrations and APIs. (preferred)
- Customer and service-oriented mindset.
- Attention to detail and strong organizational skills.
- Proactive approach to issue resolution.
- Ability to prioritize and manage multiple tasks.
- Continuous learning attitude.
- Strong collaboration and teamwork skill
What can you expect
- Team of passionate people who love what they do.
- Opportunity to learn and grow.
- Private Medical Care - INTER Polska.
- Co-funded Multisport Card.
- Possible training or certification subsidies.
- Rate: 140-160 PLN net/h.
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