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Technical Service Representative
4 tygodni temu
SolarEdge is a global leader in smart energy technology which provides cutting-edge solutions for the way power is harvested and managed in solar photovoltaic (PV) systems. For our Technology & Innovation group that is engaged in the development of innovative technologies for the company's future products in a variety of disciplines.
We are seeking a German-speaking Tier 1 to join our team Based in Katowice, Poland
Responsibilities:- Answer inbound calls cases, chats and e-mails from customers and contractors in the following queues:
- Optimizer troubleshooting for Onsite/Offsite customers
- Inverter troubleshooting for Onsite/Offsite customers
- Communication troubleshooting for Onsite/Offsite customers
- Complete company's PV system troubleshooting for Onsite/Offsite customers
- EV chargers and Energy Storage Systems troubleshooting for Onsite/Offsite customers
- Smart Energy solutions troubleshooting for Onsite/Offsite customers
- Ideally 2 years of experience in professional customer service and in technical helpline or remote support.
- Basic understanding of IP network technology.
- Experience with solar electric products or similar is a plus.
- Exceptional listening and questioning skills.
- Strong soft skill communication internally and externally.
- Outstanding written communications skills in English.
- Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilizing them efficiently while on the phone with a customer.
- Business communication skills in English and German.
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.
SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
Seniority level- Associate
- Full-time
- Customer Service and Other
- Industries: Renewable Energy Semiconductor Manufacturing