Customer support representative Polish/English and Spanish

3 tygodni temu

Wrocław, Województwo dolnośląskie, Polska OVHcloud Pełny etat
Customer Support Representative (Polish/English and Spanish)

3 weeks ago - Be among the first 25 applicants

Direct message the job poster from OVHcloud

Within your #OneTeam

- You will work in an IT company – a leading European cloud and hosting provider with a global presence.

- You will learn about our services.

- You will learn to look for and provide solutions to customers.

Your main responsibilities:

  1. Be the first point of contact for customers from different countries worldwide.
  2. Listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues.
  3. Participate in defined projects and missions.
  4. Understand, integrate, and promote the image of OVHcloud as a company with strong expertise and excellent customer support.

Your future impact:

In 6 months, you will have accomplished:

  1. Becoming independent in recognizing and troubleshooting most standard issues brought by customers.
  2. Understanding the company product portfolio and related customer needs.

And in 1 year, you will have mastered:

  1. Providing nuanced and complex resolutions to our customers.
  2. Starting to develop technical skills in our dedicated training programs.

Skills required:

  1. Fluent in Polish, English, and Spanish.
  2. Readiness to work on shifts (business hours are Monday to Friday, 8 AM – 6 PM in 8-hour shifts).
  3. Independence and curiosity in searching for solutions.
  4. Oriented towards great customer service.
  5. Ability to manage priorities.
  6. Ability to work efficiently within a team.
  7. Willingness to work with new technologies and to develop.

That's a plus:

- If you have experience in a similar position: Help Desk, Service Desk in an IT environment.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

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