Software Engineer II
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Zendesk is looking for a Software Engineer in Krakow, Poland to join our Event Stream Processing and Reporting team, a hybrid team primarily based in Copenhagen, Denmark. The team architects and implements scalable systems that process high-volume event streams to provide insightful reporting and support the introduction of Zendesk Machine Learning products.
Responsibilities
- Publish well‑written and tested code to production
- Design and develop key features of event reporting pipelines
- Investigate production issues and fine‑tune event pipelines
- Continuously improve event streams and pipelines for high efficiency, throughput, and data quality
- Work on data instrumentation and integration with platform products for customer‑facing reporting, machine learning initiatives, and product analytics
- Collaborate with team members to research and brainstorm solutions for technical challenges
Required Qualifications
- Prior experience in backend or full‑stack application engineering
- Proven understanding of event stream processing and data instrumentation for analytics
- Excellent communication and time‑management skills
- Commitment to delivery
- Belief that building great software is a team effort and willingness to learn through pairing, code reviews, and tech talks
- Comfortable taking ownership of design, development, testing, deployment, and operational issues
Preferred Qualifications
- Experience owning Ruby or Scala services in production
- Experience with high‑throughput messaging systems such as Kafka
- Experience using monitoring and alerting to ensure system reliability
Tech Stack
- Backend code written in Ruby on Rails and microservices in Scala
- Data stored in AWS Aurora MySQL; events streamed with Kafka
- Deployment and scaling via Kubernetes and AWS
Location & Compensation
The position is located in Krakow, Poland and is fully hybrid, requiring occasional onsite presence at our local office. The Poland annualized base salary range for this role is zł154,000.00–zł230,000.00, plus potential bonuses and benefits.
Equal Opportunity Employment
Zendesk is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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