end-user support engineer
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Описание
Описания нет
Задачи
- Support end users at the location through on-site and remote assistance
- Install and configure computer hardware, systems, printers, and scanners
- Communicate with service providers and network engineers to resolve technical issues
- Maintain meeting rooms and ensure equipment is functional and ready for use
- Ensure SLA compliance and timely responses to submitted tickets
- Handle software installation and troubleshoot related technical problems
- Manage incident tickets from creation through resolution
- Maintain the server room and ensure equipment operates reliably
- Organize and manage IT equipment cabling
- Follow IT-related Work Instructions as part of daily tasks
- Maintain and update hardware inventory records
Требования
- At least 4 years of experience in a similar position
- Skill in Network Fundamentals and troubleshooting to identify and resolve connectivity issues
- Proficiency in Windows Endpoint Administration for managing and maintaining workstations
- Solid understanding of IT Service Operations Fundamentals
- Experience with Microsoft Intune Support Essentials for managing devices and endpoints
- Great communication skills and a problem-solving attitude
- Willingness to learn new technologies and respond quickly to new challenges
- Ability to work effectively under pressure
- Ability to follow instructions from the direct leader
- Intermediate English
- Будет плюсом: Experience with macOS and Linux operating systems, experience with Remote Access Tools
Условия
The position requires presence in the Warsaw office 5 days a week
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