Europe Complaint Response Lead – Data-Driven Quality

1 dzień temu

Poznań, Województwo wielkopolskie, Polska W. R. Grace Pełny etat 45 000 zł - 65 000 zł Umowa

Grace, a Standard Industries company, seeks a Complaint Response Coordinator to implement and train defined Customer Relationship Management processes for handling customer complaints across Europe. The role interfaces with Customer Service, Sales, Technical Service, Product Management, Production Plants, Forwarding and Logistics.

The candidate will manage intake, classification, prioritization, and 8D reports; support Enablon users; monitor KPIs; and coordinate with the global helpdesk to