Customer Service Team Leader with Norwegian
2 tygodni temu
Overview
Customer Service Team Leader with Norwegian
Herbalife GBSC Krakow
About the role and scope of duties:
The Team Leader supports the Supervisor in managing service delivery and ensuring full engagement with Members. In the absence of the Supervisor, the Team Leader is solely responsible for the day-to-day tasks of the Member Services team for all Member Services functions. Daily responsibilities include:
- Delivering the highest levels of Member experience with a focus on customer centricity and WOW service delivery.
- Supporting business growth and development through proactive coaching, awareness, and up-education, as well as support for S&M initiatives and Country/Regional goals.
- Providing first-line support for Member needs, effectively handling all interactions and ensuring positive outcomes.
- Adhering to service and business targets.
- Training, mentoring, and developing Member Services representatives.
- Acting as an Ambassador for the Herbalife Brand in line with corporate values and EMEA goals to maintain brand image.
The Team Leader also serves as the first point of support and escalation for Member Services Representatives, providing feedback and mentoring, acting as a subject matter expert, setting an example of desired behaviors, and participating in the onboarding and training of new employees.
Our Requirements:
- Proven experience in handling direct customer contacts and complaint management.
- Strong leadership skills with the ability to adapt leadership styles to create change and development opportunities.
- Excellent interpersonal skills and a strong team player.
- A desire to exceed Member expectations and a passion for making a positive contribution to the team, internal customers, and Members.
- Ability to engage with Members to coach, up-educate, and positively influence.
- A self-motivator with excellent organizational skills.
- Demonstrates excellent verbal and written communication skills for effective feedback and mentoring.
- Excellent command of English.
- Fluent in Norwegian.
- Swedish is a plus.
- Confident in using computers, related technologies, and corporate systems.
- Able to work independently and as part of a team.
- An outgoing and positive attitude with the ability to motivate and influence others.
- Willingness to work in an environment with well-defined targets.
- Strong knowledge of customer service and call center KPIs.
- Flexibility and willingness to travel is essential.
We offer:
- Luxmed VIP package sponsored by the company.
- Mybenefit System (Kafeteria or Multisport Card).
- Life and Health Insurance.
- Extra hours off - wellness hours (15h per year).
- Hybrid work - 3 days in the office / 2 days from home.
- Annual bonus plus Easter, Christmas, and vacation bonuses.
- Personal development opportunities and access to online training environments like LinkedIn Learning.
- Unlimited access to company products in the kitchen.
- Free parking slots - first come first served via company application.
- Family and entertainment events like Santa Claus and Children's Day.
- Opportunity to shape our company through CI activities and programs.
Who we are:
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management, and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships, and career development to help expand talents and change lives: https://iamherbalifenutrition.com/.
If you're ready to help us on our mission for nutrition, we want to hear from you today.
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